Stella La Porta
Summary
I am a resourceful expert at learning customer needs, committed to strengthening customer experiences with positivity and professionalism when answering requests and processing claims.
I am a team oriented person, able to listen and understand different points of view in order to achieve common, business - oriented goals.
Overview
17
17
years of professional experience
Work History
SENIOR AIRPORT SERVICES AGENT
QATAR AIRWAYS
07.2016 - Current
- Supervising all ground activities such as check-in, boarding, ramp operations, ticketing office, special services, lounge, airport hotel, and baggage services
- Ensuring that all ground activities are carried out in accordance with the company's commercial and safety standards and procedures
- Acting as the primary contact between the airline and its stakeholders, addressing administrative issues and handling monthly/quarterly reports
- Resolving service failures and issues promptly and accurately
- Coordinating with the Ground Handling Agent (GHA) to ensure that training records and staff updates are up to date and meet requirements
- Ticketing skills and certification as train the trainer for Customer Handling Course
- Providing support in the form of duty travel to other Qatar Airways stations, such as LHR (London Heathrow) and CDG (Charles de Gaulle Airport).
TURNAROUND COORDINATOR
AVIAPARTNER
10.2016 - 10.2016
- Aircraft turnaround timing and process management
- Responsible for overseeing the safety of the entire operations on the ramp area, individual staff and third party suppliers
- Coordination of the aircraft's unloading/loading operations
- Push back/start up procedures on departure of the aircraft.
PASSENGER SERVICES AND TURNAROUND COORDINATOR
AVIAPARTNER
02.2016 - 04.2016
- Check-in agent, boarding operations and transit desk, turnaround coordination for charter flights during the winter season.
TURNAROUND COORDINATOR
TOSCANA AEROPORTI
02.2015 - 09.2015
- Ramp turnaround and post flight process in compliance with PSA airport regulations
- Ramp agent for Alitalia, Turkish Airlines, Easyjet, Ryanair, Finnair, Air Dolomiti, Wizz Air, Transavia, SAS.
STORE MANAGER APPRENTICE
OBI S. P. A.
08.2012 - 04.2013
- Retail activities, customer service and sector studies related to the target 'non European customers'.
CHECK-IN AGENT AND GROUND STAFF OPERATOR
ALITALIA
05.2010 - 10.2012
- International departures operations: check-in, transit desk, boarding procedures for Alitalia and Qatar Airways.
Administrative Assistant
SIAS - ITALIAN SERVICE FOR SOCIAL ASSISTANCE
02.2012 - 05.2012
- Administrative assistance to the Italian Citizens in NYC, working with institutions and diplomatic authorities.
Administrative Assistant
POLITICAL REPRESENTATIVE OF DELAWARE STATE (USA)
05.2009 - 02.2010
- Assistant, translator and interpreter to the main political and diplomatic events between Italian and American Delegations.
TUTOR AND COUNSELOR
PISA UNIVERSITY, POLITICAL SCIENCES DEPARTMENT
10.2008 - 10.2009
INTERNSHIP
ITALIAN TRADE INSTITUTE
09.2006 - 04.2008
- Quality System Controller (European Law ISO 9001), external relations and promotional events organization (fairs, press conferences).
- Administrative support to the small and medium size enterprises.
Education
POSTGRADUATE COURSE - International Affairs and Economics
Luiss - Guido Carli University
Rome, Italy03.2014
QUALIFICATION COURSE-COMMUNICATION,BANK&INSURANCE -
Association Eraclito2000
Pisa, Italy03.2009
MASTER DEGREE - Political and International Relations, achieved with 108/110 mark. Thesis in International Law about World Trade Organization's political and economic relations.
Pisa University
Pisa, Italy03.2010
ERASMUS STUDENT EXCHANGE -
Yildiz Teknik University
Istanbul, Türkiye08.2008
HIGH SCHOOL DIPLOMA - Classic Studies, achieved with 100/100 mark.
Liceo Classico Empedocle
Agrigento, Italy07.2003
Skills
- ECDL - European Computer Driving License (2007)
- ALTEA DCS, AMADEUS GDS, WORLD TRACER
Personal Information
- Date of Birth: 08/19/1984
- Nationality: Italian
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Spanish
Intermediate (B1)
Accomplishments
In compliance with the Italian Legislative Decree n. 196 dated 30/06/2003, I hereby authorize you to use and process my personal details contained in this document.
Timeline
TURNAROUND COORDINATOR
AVIAPARTNER
10.2016 - 10.2016
SENIOR AIRPORT SERVICES AGENT
QATAR AIRWAYS
07.2016 - Current
PASSENGER SERVICES AND TURNAROUND COORDINATOR
AVIAPARTNER
02.2016 - 04.2016
TURNAROUND COORDINATOR
TOSCANA AEROPORTI
02.2015 - 09.2015
STORE MANAGER APPRENTICE
OBI S. P. A.
08.2012 - 04.2013
Administrative Assistant
SIAS - ITALIAN SERVICE FOR SOCIAL ASSISTANCE
02.2012 - 05.2012
CHECK-IN AGENT AND GROUND STAFF OPERATOR
ALITALIA
05.2010 - 10.2012
Administrative Assistant
POLITICAL REPRESENTATIVE OF DELAWARE STATE (USA)
05.2009 - 02.2010
TUTOR AND COUNSELOR
PISA UNIVERSITY, POLITICAL SCIENCES DEPARTMENT
10.2008 - 10.2009
INTERNSHIP
ITALIAN TRADE INSTITUTE
09.2006 - 04.2008
POSTGRADUATE COURSE - International Affairs and Economics
Luiss - Guido Carli University
QUALIFICATION COURSE-COMMUNICATION,BANK&INSURANCE -
Association Eraclito2000
MASTER DEGREE - Political and International Relations, achieved with 108/110 mark. Thesis in International Law about World Trade Organization's political and economic relations.
Pisa University
ERASMUS STUDENT EXCHANGE -
Yildiz Teknik University
HIGH SCHOOL DIPLOMA - Classic Studies, achieved with 100/100 mark.
Liceo Classico Empedocle