Steve Troian
Mozzecane,VR
Summary
Since 2019, as the Process Owner of Product & Passenger Experience I have gained experience and connections within different areas in LHG thru the entire Customer Journey and several projects are already in place and streamlined in order to improve the Passenger Experience.
Overview
32
32
years of professional experience
Work History
Head of Inflight Product
Air Dolomiti S.p.A.
03.2003 - Current
- Passionate about Passengers and making sure they have a positive experience flying with Air Dolomiti.
- Capable of entertaining cross department relations in order to achieve improvements for the Passenger Experience: examples are Inflight events where Air Dolomiti Brand is promoted as an ambassador of Italian style.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to establish a positive working environment where team members feel appreciated and motivated
- Experienced and successful in managing complex projects such as the introduction of the Inflight Retail Program, the IFE system or the challenges related to the pandemic.
- In 2019 appointed Process Owner Product & Passenger Experience.
- Data driven approach in the decision making process.
- Reporting and presentation ability
Store Manager
Autogrill S.p.A.
11.2001 - 02.2003
- The store managed was a dual brand (Spizzico & Burger King) and was run as a training Academy for new licensee. In this Restaurant Autogrill would send new affiliates to learn how to run a fast food restaurant.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Development Coordinator
C.P. Food S.r.l.
11.1999 - 10.2001
- In charge of the development of 4 new locations for a Spizzico licensee: Ostia, Civitavecchia, Latina, Viterbo.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Monitored resource allocation, budget development and personnel recruitment for multiple Store opening projects.
- Launched new sales training programs to drive continuous profitability improvements.
Deputy Branch Manager
McDonald's Corporation
05.1996 - 04.1999
- After McDonald's acquired the Burghy chain I was in charge of training and coordinating many transitions from the old brand to the new one.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed P&L analysis skills and trained new Store Managers in this task
Assistant Manager
Cremonini Group - Burghy Hamburger Restaurant
04.1992 - 05.1996
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
Liceo Scientifico "A. Labriola"
Rome, Italy07.1989
Skills
- Decision-Making
- Analytical and Critical Thinking
- MS Office
- Conflict Resolution
- Organization
- Networking
- Team Management
- Problem Resolution
Timeline
Head of Inflight Product
Air Dolomiti S.p.A.
03.2003 - Current
Store Manager
Autogrill S.p.A.
11.2001 - 02.2003
Development Coordinator
C.P. Food S.r.l.
11.1999 - 10.2001
Deputy Branch Manager
McDonald's Corporation
05.1996 - 04.1999
Assistant Manager
Cremonini Group - Burghy Hamburger Restaurant
04.1992 - 05.1996
High School Diploma -
Liceo Scientifico "A. Labriola"