Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sveva Lucerna

Sveva Lucerna

Rome

Summary

Motivated and team-oriented professional with a strong background in customer service and administration, with excellent communication skills and the ability to manage delicate situations with empathy and professionalism. Trained in first aid and CPR, I am dedicated to ensuring passenger safety and comfort, while contributing positively to a dynamic and supportive team at Emirates.

Overview

3
3
years of professional experience

Work History

Secretary of a Medical Office

Eurosmile Dentalgroup
05.2024 - Current
  • I managed sensitive situations with patients, demonstrating strong communication and problem-solving skills in handling difficult and delicate matters with professionalism and empathy.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.

Waitress Supervisor

Parco Della Gallinara
05.2023 - 09.2023


  • Delivered exceptional dining experiences for improved guest satisfaction.
  • Led team to improved service delivery by implementing regular training sessions.
  • Implemented training programs for new hires to ensure consistency in service.

Waitress

Parco Della Gallinara
05.2022 - 09.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

College Degree - Digital Economics

University Universitas Mercatorum
Rome

High School Diploma - Mathematical Sciences

Liceo Innocenzo XII
Anzio, RM
06.2020

Skills

  • Teamwork and Collaboration
  • Problem-Solving and Conflict Resolution
  • Communication skills
  • Certified in First Aid and CPR

Languages

English
Advanced (C1)
German
Upper intermediate (B2)

Timeline

Secretary of a Medical Office

Eurosmile Dentalgroup
05.2024 - Current

Waitress Supervisor

Parco Della Gallinara
05.2023 - 09.2023

Waitress

Parco Della Gallinara
05.2022 - 09.2022

College Degree - Digital Economics

University Universitas Mercatorum

High School Diploma - Mathematical Sciences

Liceo Innocenzo XII

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Sveva Lucerna