FAISAL SAEED

• Responsible for invoice against charges and inventory received. • Main point of contact for all client communication across reporting, escalations and managing client issues.

• Attention to detail was crucial to ensure that the best product was received and the restaurant was billed appropriately.

• Assisted General Manager with the planning and executing of achieving monthly labor and cost goals.

• Accomplished this through efficient scheduling and minimal waste.

• Responsible for customer satisfaction.

• Resolved hospitality issues as they occurred.

• Ability to establish and maintain effective working relationships with officials, employees and clients.

• Strong written and oral communication skills.

• Resolving customer issues using strong interpersonal skills and conflict resolution techniques.

• Receiving inbound calls from customers, providing information • Regarding services or products

• Full responsibility for reporting on weekly performance and delivering on targets.

• This includes detailed preparation of SLA and metric reporting on team performance by collating, analyzing and summarizing data and trends

• Performance management of 28 analysts: coaching, performance development, 1:1's, mentoring, team huddles and motivation.

• Management of services in terms of planning, leading, organizing to support team to achieve results with the highest possible standard of quality and delivery.

• Responsible for the day to day Team Lead responsibilities in managing the team, interviewing and hiring new staff members

• Responded promptly to customer's inquiries and handled and resolved customer's complaints.

• Driving change in the organisation through analysing trends in the current environment, identifying and implementing ideas for improvement.

• Delivering high level of customer services to ensure customer satisfaction is achieved all the time.

• Reviewed price sheets to note price changes and sale items.

• Collected cash, check, and charge payments, made change for cash transactions and issued refunds.

• Face to Face and email, phone support

• Ensuring staff were well presented and motivated during every shift.

• Counted money in cash drawer at beginning and end of work shift.

• Responsible for customer satisfaction.

• Building strong relationships with clients to ensure repeat customers and for customers to have confidence in our going above and beyond my job title daily to ensure that our sales targets were met.

• Building shop displays to make it attractive to the customers.