Tania De Domenico

Dedicated passenger and ramp coordinator ensuring full support in case of disruptions.

Airport ticketing.

Flight editing and post flight activities.

Meet and Assist service for VIP passengers

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Responsible for coordinating all phases of aircraft handling providing Weight and Balance documentation.

Responsible for the supervision of all activities related to the ground handling services provided, ensuring adherence to the highest levels of safety, security and customer service. Supervise quality and performance, ensuring consistency, reliability and excellence.

Reservations and Ticketing using AMADEUS System.

Ensure that all airline standards and procedures are followed to achieve the desired operational performance and customer service level for the airline

Responsible for the leadership and direct management of ground services operation on a shift basis - directing and coordinating station operational activities & service delivery provided by ground handling suppliers and relevant third parties to achieve the desired operational performance and customer service level for the airline.

Handled problematic customers and maintain excellent customer service.

Identify and resolve problems arising from weak areas of station ground handling and other contracted companies to maintain expected service level agreements.

Providing aircraft Weight and Balance services and preparing load and trim sheets using the Lufthansa W&B system. Coordinating the turnaround process, responsible for supervising the loading and off-loading of aircraft in accordance with the loading instructions. Checked out for performing Push-back and De-icing.

Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.