Tania Panepinto
Catania
Profilo professionale
Professionista autonoma e altamente organizzata con eccellenti capacità di servizio clienti e attenzione ai dettagli. Risolvo problemi con calma anche in ambienti frenetici, dimostrando una buona padronanza dell'inglese scritto e parlato.
Panoramica
8
8
years of professional experience
Esperienza lavorativa
Office Administrator
Recycling Ltd
2023.06 - 2025.12
- Documented sales reports on spreadsheets using Excel
- Oversaw payroll, ensuring employees were paid accurately and on time
- Monitored business supplies and reordered stock, ensuring essential equipment was readily available for business operations
- Communicated with contractors and member of staff via email
- Liaised with suppliers
- Arranged bookings for travel
- Assisted with scheduling the staff rota
- Recruited and onboarded new bike mechanics
Office Administrator/PA/Bookkeeper
Recycling ltd
2023.06 - 2024.11
- Self-management, adm. tasks and record keeping.
- Supervising staff/staff training. Act as staff supervisor.
- Director’s PA
- House Manager
Food Retail Supervisor
Burrito Kitchen / Ensalada
2023.03 - 2023.05
- Prepared food to a consistent high standard in line with health and safety regulations
- Maintained the presentation of store by arranging products on display and shelves
- Addressed customers inquiries, recommending products tailored to their specific needs, contributing to boosted sales
- Monitored business supplies and reordered stock, ensuring essential equipment was readily available for business operations
- Educated new staff on how to prepare the food in line with business guidelines
- Oversaw the management of the kitchen, ensuring the efficient running of business operations
- Routinely placed orders with suppliers
Supervisor
Burrito Kitchen/Ensalada
2023.03 - 2023.05
- Manage deliveries
- Arrange goods in displays and on shelves
- Assist customers
- Stock taken/inventory
- Staff Training
- Kitchen management
- Dealing with suppliers.
- Assist manager
Customer Service Assistant
Tesco Express
2022.04 - 2023.03
- Serviced and advised customers
- Unpacked and sorted new stock deliveries
- Arranged goods in displays and on shelves, maintaining the presentation of the store
- Rotated and replaced stock
- Promoted and upsold products to boost sales targets
- Handled cash and card transactions, accurately keeping till balances
- Handled customer returns, refund payments and log details on paper or computer
- Ensured store is kept clean and organised to company standards
Customer Service Assistant
Tesco Express
2022.04 - 2023.03
- Serve and advise customers
- Unpack and sort new stock deliveries
- Arrange goods in displays and on shelves
- Rotate and replace stock
- Promote products and meet sales targets
- Take cash and card payments and make sure the till balances
- Handle customer returns, refund payments and log details on paper or computer
- Ensure the store is clean and kept to company standards
Invoice Administrator
Firetechnics System Ltd
London
2018.02 - 2020.03
- Processed engineering reports using Cash Software application
- Produced and managed invoices with Sage 50 accounting software, maintaining precise financial records
- Responded calmly to unexpected administrative responsibilities, ensuring tasks were completed within tight deadlines
Invoice Administrator
Firetecnics System Ltd
London
2018.02 - 2020.03
- Data entry Cash Software
- Processing’s engineers reports/client invoicing
- Sage 50 account
- Efficient administration of verities of workloads to tight deadlines.
Istruzione
Level 1 Diploma - Introduction to Culinary Arts
Westminster Kingsway College
2025-02
Level 2 - lean Business Management techniques
Strive Training
2021-06
Level 3 - Food Hygiene Certificate
Speed Training
2019-06
Level 3 Diploma - Accountancy
Lewisham College
2015-07
Competenze
- Customer service skills
- Good level of written and spoken English
- Ability to remain calm under pressure, especially in high paced environments
- Good attention to detail
- Self-motivated and highly organized
- Problem solving
Riferimenti
References available on request
Lingue
Italiano
Esperto
Inglese
Esperto
B1
Cronologia
Office Administrator
Recycling Ltd
2023.06 - 2025.12
Office Administrator/PA/Bookkeeper
Recycling ltd
2023.06 - 2024.11
Food Retail Supervisor
Burrito Kitchen / Ensalada
2023.03 - 2023.05
Supervisor
Burrito Kitchen/Ensalada
2023.03 - 2023.05
Customer Service Assistant
Tesco Express
2022.04 - 2023.03
Customer Service Assistant
Tesco Express
2022.04 - 2023.03
Invoice Administrator
Firetechnics System Ltd
2018.02 - 2020.03
Invoice Administrator
Firetecnics System Ltd
2018.02 - 2020.03
Level 2 - lean Business Management techniques
Strive Training
Level 3 - Food Hygiene Certificate
Speed Training
Level 3 Diploma - Accountancy
Lewisham College
Level 1 Diploma - Introduction to Culinary Arts
Westminster Kingsway College