Tasnim Karami
Rome
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Restaurant Hostess
Restaurant
05.2020 - 11.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Answered phone calls to take orders, give information and document reservations.
Restaurant waitress
Restaurant
12.2019 - 05.2020
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
Shop Worker
Clothing Store
Tehran/Iran
06.2019 - 11.2019
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Saadat
Iran07.2021
Bachelor of Data Analysis -
Luigi Vanvitelli University
Naples 10.2022 - Current
Skills
- Customer Service
- Team Collaboration
- Telephone reception
- Reservations
- Cash and Transaction Handling
- Enter Orders
Languages
English
Upper intermediate (B2)
Persian
Advanced (C1)
Timeline
Bachelor of Data Analysis -
Luigi Vanvitelli University
10.2022 - Current
Restaurant Hostess
Restaurant
05.2020 - 11.2020
Restaurant waitress
Restaurant
12.2019 - 05.2020
Shop Worker
Clothing Store
06.2019 - 11.2019
High School Diploma -
Saadat
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