Tatyana Chelysheva

- Managing the customer service and logistics team for the EMEA region.

- SIOP (Sales, Inventory, Operations plannining)
- Monitoring and improving KPIs: increased on-time delivery to 94% and reduced inbound costs by 2%.
- Operational planning (SIOP -(Sales, Inventory, Operations plannining)) and optimization of logistics resources.
- Negotiating with international suppliers in the USA, China, and India to reduce costs and improve flows.
- Warehouse analysis and management, ensuring inventory turnover aligned with company objectives.

- Coordinating customer service and logistics team activities for the EMEA region.
- Managing customs documentation and negotiations with suppliers.
- Optimizing inbound and outbound logistics for key accounts.
- Implementing reporting systems to monitor and improve service KPIs.

• Customer Care and sales back-office activities for the EMEA area (Australia UK - Spain - Netherlands- Sweden - Eastern Europe ) -uploading new leads on the company management system; Supporting the EMEA area Manager in managing key accounts
• Participation in trade fairs and customer visits; Import / Export logistics flow management; Customs documentation management; Trade Compliance

• Carrying out the regular secretarial activities of the sales department; uploading new leads to the company management system; managing the company webshop/ web marketing campaigns/company social profiles; assisting the administration department with the
• Participation in regional and national calls for proposals; assisting the sales manager in managing foreign customers