Telese Federica
Santa Maria Capua Vetere
Summary
Accomplished Flight Attendant offering over 8 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Flight Attendant
Ryanair
04.2015 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Used excellent customer service skills in addressing passengers' needs.
- Responded to passenger emergencies to provide first aid.
- Collaborated with flight crew to maximize smooth and safe flights.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Welcomed passengers aboard and provided overview of safety procedures.
- Managed over 300 customer per day
Bookmaker
Snai
10.2014 - 01.2015
- Managed with over 50 customers per day
- Public interaction
- Problem solving
- Working under pressure
- Used excellent customer service skills in addressing customers' needs
- Established good relationship with all customers
Education
Bachelor of Economics - Languages And Markets
Unimercatorum
Roma 12.2022
Diploma scientifico linguistico Livello 4 QEQ -
Istituto Comprensivo Salvatore Pizzi
Capua (CE)06.2011
Skills
- Public Interaction
- Complex Problem-Solving
- Administer First Aid
- Emergency Procedures Knowledge
- Conflict Mediation
- Verbal and Written Communication
- Reading Comprehension
- Hospitality Service Expertise
- Safety Procedures
- Microsoft Word
- Public Speaking
- Sales Expertise
- Customer Care
- Aviation Regulations
Accomplishments
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
Languages
Inglese
Intermedio superiore
B2
Francese
Intermedio
B1
Tedesco
Intermedio
B1
Spagnolo
Principiante
A1
Certification
- German certification Goethe Institut livello B1
- Spanish certification Don Quijote livello A1
Affiliations
- Dama dei Cavalieri di Malta
Timeline
Flight Attendant
Ryanair
04.2015 - Current
Bookmaker
Snai
10.2014 - 01.2015
Bachelor of Economics - Languages And Markets
Unimercatorum
Diploma scientifico linguistico Livello 4 QEQ -
Istituto Comprensivo Salvatore Pizzi
Similar Profiles
Lilly TucholskaLilly Tucholska
Supervisor (Seconded by Ryanair to Armatis) at RyanairSupervisor (Seconded by Ryanair to Armatis) at Ryanair
Vincenzo PanicoVincenzo Panico
Cabin Crew Member at RyanairCabin Crew Member at Ryanair
ANDREA MAPELLIANDREA MAPELLI
Captain, B-737 at RyanairCaptain, B-737 at Ryanair
Madeleine Catherine DanielsMadeleine Catherine Daniels
Flight attendant at RyanairFlight attendant at Ryanair
Roberto MunnoRoberto Munno
Sales Assistant at Ticketteria Santa Maria Capua VetereSales Assistant at Ticketteria Santa Maria Capua Vetere