Tensime Ben Salem

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• Assistance to passengers in delivering luggage at check-in.
• Management of front office and back office activities.
• Travel itinerary information and orientation of passengers at the airport.
• Verification of passengers' identity documents and visas.
• Issuing tickets and checking the weight and dimensions of hand and hold baggage.
• Reception and assistance to passengers during check-in.
• Resolve any problems or complaints related to customer travel.
• Coordination of transfers and on-site assistance services for customers.
• Management of reservations and changes to customer travel plans.
• Payment processing and financial transaction management.
• Responding to customer questions, problems and complaints and finding the best solutions for each case.
• Responding to questions, problems and complaints and implementing appropriate solutions.
• Advice on travel documents and requirements, including visas and insurance.
• Collaboration with other team members to ensure efficient service.

Tracking expenses and income, organizing and managing bank statements for 2 checking accounts.Processing invoice payments and recording related information in the database.Issuance and management of electronic invoices.Management of the paper and digital archive of accounting and tax documents.Preparation of accounting and tax records according to current regulations.Rapid proposal of solutions to unforeseen events and problems in the work activity.Carrying out activities aimed at personal and professional improvement.