Summary
Overview
Work History
Education
Skills
Certification
Dataprocessingconsent
Personal Information
Hobbies and Interests
Languages
Timeline
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Tetyana Ryba

Tetyana Ryba

Pantelleria,TP

Summary

Experienced booking professional with strong focus on client satisfaction and results. Adept at negotiating contracts, coordinating schedules, and managing client relationships. Known for effective teamwork, adaptability, and reliability under changing conditions. Skilled in communication, problem-solving, and strategic planning.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Booking Agent

Tomorrow Travel SRL
02.2024 - 08.2024
  • Teamwork
  • Creating ad hoc itineraries in English
  • Telephone and written communication with U.S. travel agent and clients
  • Used systems AVES.net and PICO
  • Sale of prearranged packages
  • Problem solving

Booking Agent

DLT Viaggi
03.2023 - 09.2023
  • Handled customer communication through online platforms.
  • Received and routed assistance requests efficiently.
  • Implemented complaint management procedures.
  • Provided accurate contractual information to callers.
  • Promoted optional services, deals and limited-time offers.
  • Handled inbound and outbound customer interactions to enhance satisfaction.
  • Made calls to a list of clients to offer products and services.
  • Provide relevant data.
  • Managed issues on telephonic calls, emails, and chats demonstrating professionalism combined with empathy.

Translator

E89
01.2022 - 06.2022
  • Translated texts from Italian to Russian language on behalf of a tourist website.
  • Executed required tasks within defined timeframes.
  • Skilled in using Microsoft Office suite.
  • Executed duties outside primary position to support colleagues and operations.

Salesperson

Uno
05.2021 - 07.2021
  • Assisted clients within the shop, proposal of current deals and merchandise.
  • Arranged store windows, totem displays, and exhibition stands.
  • Managed inventory compilation efficiently.
  • Supervised merchandise handling processes.
  • Facilitated order placement for out-of-stock products.


Education

No Degree - Languages Cultures Literatures & Translations

Sapienza University of Rome
Rome, Italy
10.2022

High School Diploma -

Economic Technical College Enrico Fermi
Gaeta, Italy
06.2017

Skills

  • Problem solving
  • Creativity
  • Adaptability
  • Communication skills
  • Listening skills
  • Multitasking
  • Patience
  • Customer assistance
  • Customer service elements
  • Itinerary planning
  • Decision-making
  • Scheduling

Certification

  • Spanish certification DELE B1
  • English certification ESOL International All Modes (B2 CEFR)

Dataprocessingconsent

I authorize the processing of personal data contained in my CV ex art. 13 of Legislative Decree 196/2003 and art. 13 of EU Regulation 2016/679 on the protection of individuals with regard to the processing of personal data.

Personal Information


  • Date of Birth: 01/04/97
  • Carowner: license B

Hobbies and Interests

  • Paint on canvas
  • Love for animals and their care
  • Dance
  • Creation of itineraries
  • Gardening
  • Cooking

Languages

Ukrainian
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Russian
Advanced (C1)
Spanish
Intermediate (B1)
French
Elementary (A2)

Timeline

Booking Agent

Tomorrow Travel SRL
02.2024 - 08.2024

Booking Agent

DLT Viaggi
03.2023 - 09.2023

Translator

E89
01.2022 - 06.2022

Salesperson

Uno
05.2021 - 07.2021

No Degree - Languages Cultures Literatures & Translations

Sapienza University of Rome

High School Diploma -

Economic Technical College Enrico Fermi

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Tetyana Ryba