THIAGO R. GRANUZZO
Roma,Italy
Summary
Enthusiastic individual with knowledge acquired in information systems, merged over 10 years of experience in communicating and connecting with clients to help them understand things they otherwise thought would be difficult to learn.
Experienced in analyzing incidents, prioritizing them and bringing team members together for effective solutions.
Have good study habits, good concentration skills, motivated, and persistent.
Overview
18
18
years of professional experience
Work History
LMS TECH
INCIDENT MANAGEMENT
11.2019 - 04.2023
- Prioritized and triaged incidents according to the impact on the overall guest experience.
- Collaborated with various team members to bring awareness and resolution to ongoing incidences both onboard and shoreside.
- Performed troubleshooting and diagnosis on malfunctioning equipment on ship.
- Applied critical thinking and research to address complex issues.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Tested our customized technology onboard to evaluate performance and identify concerns.
- Completed summaries and logs immediately following triage teams calls.
- Mentored junior technicians in day-to-day activities, such as, testing portals, stateroom TVs, door panels, software testing and monitoring duties.
- Followed established procedures for testing and diagnosing and reporting issues.
- Oversaw and supported the monitoring of virtual machines that provided guests with their ongoing experience.
- Continuous management for ongoing issues with best practices to deliver and deploy long term resolution.
ENGLISH PROFESSOR
CAPITOL CITY ENGLISH
01.2019 - 01.2020
- Provided a well developed and persuasive communication skills with students.
- Displayed the discipline of a veteran teacher with strong influencing skills and tremendous personal energy and edge.
- Proficient ability to cultivate and maintain an interactive conversation with individuals at all age levels
- Possessed a strong track record in improving test scores and teaching effectively.
Operation and Enablement Manager
JCOS - Medical Equipment
01.2013 - 01.2019
- Responsible for accounts receivable and inventory to ensure optimal ROI
- Managed the movement of product/equipment/inventory in and out of hospitals, rehabilitation clinics and physician clinics
- Effectively managed the purchases, payments and accounts receivables with vendors through Quick Books
- Precisely transitioned the company from analog to digital platforms, through various Microsoft Office Suites products.
Private English Instructor
One On One English
01.2013 - 01.2017
- Provided a well balanced, supportive, and engaging learning environment for all students
- Adapted distinctive teaching methodologies, documented all lessons, and organized healthy group discussions
- Provided informative presentations to students regarding different areas of studies and ensure that all students fully comprehend all aspects
- Proficient at tailoring lessons plans to incorporate students’ diverse interest and capture their attention.
- Offered Virtual Classes to students across Brazil.
ENGLISH PROFESSOR
WIZARD ENGLISH SCHOOL
01.2012 - 01.2013
- Displayed talent for quickly establishing a rapport with staff and students
- Gained a reputation for providing attentive and personalized service, always making students feel knowledgeable and appreciated
- Thrived to engage in communication, classroom management, curriculum development, assessment tools and creative lesson planning.
Private
Brazilian Marine Corp
01.2005 - 01.2008
- Marksman
- Exceeded goals for 3 years consecutively
- Supervised safety inspections on defense systems.
Education
Bachelor Degree - Information Systems
Unibarretos University
2012
Skills
- Cisco Certified Network Associate (CCNA)
- Multilingual - Fluent in English, Portuguese, and Italian
- Proficient in: Pager Duty, Service Now, Dynatrace, Postman, Confluence, Slack, and Teams
- Presentation and Interpersonal Communication Skills
- Collaborative Teamwork
- Customer Service
- Time & Resource Management
- Advance CCI – Hardware and Network Maintenance
Timeline
LMS TECH
INCIDENT MANAGEMENT
11.2019 - 04.2023
ENGLISH PROFESSOR
CAPITOL CITY ENGLISH
01.2019 - 01.2020
Operation and Enablement Manager
JCOS - Medical Equipment
01.2013 - 01.2019
Private English Instructor
One On One English
01.2013 - 01.2017
ENGLISH PROFESSOR
WIZARD ENGLISH SCHOOL
01.2012 - 01.2013
Private
Brazilian Marine Corp
01.2005 - 01.2008
Bachelor Degree - Information Systems
Unibarretos University
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