Thilini Nimsara Ediriwarna Patabendige

- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.

- Handling Incoming visitors and providing friendly assistance.
- Helped customers locate products.
- Assisted customers with their products and relevant information about products and
availability.

-Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

- Possess good listening skills and the ability thinks and resolves the customer complaints and guide through customer's inquiry

- Reservation System - AMADEUS

- Handled Sri Lankan Airlines Back office frequent flyer.

-Streamlined communication channels for improved efficiency in handling customer concerns.

- Implemented new protocols to optimize team performance and deliver consistent results.

- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.

- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.