Tiphaine Demont

Lead end-to-end deployment of Docebo’s learning platform for enterprise customers, ensuring successful implementation, configuration, and customer readiness.

Coordinate cross-functional teams (technical, product, support) to deliver tailored solutions that meet client business requirements and timelines while mentoring junior team members and fostering internal knowledge sharing.

Serve as primary client partner during onboarding and deployment phases, providing strategic guidance, training, and proactive issue resolution to maximize adoption and satisfaction.

• Guided clients through their post-auction journey from invoicing to shipping
• Acted as a tax and legal expert for high profile customers
• Handled a portfolio of London and Paris auctions.

• Coordinated implementation of the new global ERP system (JDE Edwards) for 300 users across 7 sites in Asia
• Organised business process training including auction and post-sale management
• Liaised between local Operations teams and ERP project team to understand and advocate for local priorities in roadmap
• Advised on process change and provided change management - with positive feedback and adoption deployment

• Served as the primary point of contact for Christie's top clients and top management (over phone or email), delivered exceptional client service internally and externally
• Provided administrative and logistical support to Chairman Asia-Pacific and visiting clients

• Managed IT and HR transformation projects for over 15 different organizations, including renowned French museums, primary schools and high schools, Regional Academies, to implement e-learning platforms - ENT (Espaces Numériques de Travail); Conducted and coordinated Change Management in oder to enable a better appropriation of the newly implemented system.