TIZIANA ROMANO
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
32
32
years of professional experience
Work History
Tour Leader, Organization of Events and Congresses
European Tour Operators
06.1991 - Current
- Built personal relationships with guests to promote positive experiences.
- Researched information on various sites and provide accurate, detailed tours.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Guided groups of up to 50 people on scheduled tours.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
Story Teller
Treno di Dante
04.2021 - 06.2023
- Engaged with audiences to create memorable experiences at live performances.
- Implemented creative techniques to create unique performances.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
French Language Expert
Italian schools
09.2012 - 06.2022
- Interpreted conversations between foreign language-speaking clients and others.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted spoken and written languages other than English and vice versa.
Company Supervisor
Company Supervisor on behalf of the airline "Air France"
03.2001 - 09.2003
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
Education
High School Diploma -
Marco Polo
Palermo, Italy06.1991
Skills
- History Lecturing
- Guest Flow
- Special Needs Clients
- Travel Documents
- Event Planning
- Transportation and Travel
- Travel Recommendations
Languages
French
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Elementary (A2)
Serbian
Intermediate (B1)
Timeline
Story Teller
Treno di Dante
04.2021 - 06.2023
French Language Expert
Italian schools
09.2012 - 06.2022
Company Supervisor
Company Supervisor on behalf of the airline "Air France"
03.2001 - 09.2003
Tour Leader, Organization of Events and Congresses
European Tour Operators
06.1991 - Current
High School Diploma -
Marco Polo
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