Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Languages
Timeline
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Tomas Simpson

Tomas Simpson

Torino

Summary

Experienced trilingual professional with a strong background in customer service, sales, and account management. Proficient in Spanish, Italian, and English, with a diverse career path that began at Nike. Currently a Junior After sales Account Manager at Flyfire SRL, dedicated to addressing client concerns and building lasting relationships. Eager to contribute my skills and work ethic to a new role in the Netherlands.

Overview

9
9
years of professional experience

Work History

Junior After Sales Account Manager

Flyfire SRL
04.2023 - Current
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Coordinate technical support meetings and manage departments to handle repairs, preparation, and shipment of light show drones.
  • Built relationships with customers and community to promote long term business growth.

CUSTOMER SERVICE REPRESENTATIVE

MAJOREL
06.2022 - 12.2022
  • Employed as Customer service agent for Booking.com and Rentalcars.com; handled customer complaints, provided appropriate solutions and alternatives within time limits; followed up to ensure resolution
  • Kept records of customer interactions, processed customer accounts and file documents, followed communication procedures, guidelines and policies
  • Took extra mile to engage and help customers from all around the world.

SUPERMARKET CLERK

PAM PANORAMA
01.2022 - 05.2022
  • Employee at Pam Local grocery store, in charge of merchandise display, assisted sales and cashier.

WAREHOUSE OPERATOR

JD SPORTS PLC
05.2020 - 06.2021
  • Employee at JD Sports store, in charge of receiving, displaying, checking and storing merch.

SALES ASSISTANT AND WAREHOUSE OPERATOR

BIRAGHI SPA
07.2019 - 01.2020
  • Employee at the Biraghi store in the city centre: I received and displayed the products and was in charge of goods control, assisted sales and cash register
  • During my experience at Biraghi I was always eager to study products' ingredients, production and history in detail and this helped to explain and present products at best.

SALES ASSISTANT

OVS SPA
01.2019 - 02.2019
  • Employee at OVS store, in charge of merchandise display, assisted sales and cashier.

NIKE SALES ASSISTANT

NIKE INC
04.2017 - 09.2018
  • Employee at Nike Factory Store as:
  • Sales assistant: took care of sales in store and by phone;
  • Warehouse operator: my task was to receive, unload and organize incoming merch;
  • Extra task: In charge of communication management with Dutch headquarters.

NIKE SALES ASSISTANT

NIKE FRANCHISE
11.2014 - 09.2016
  • Employee at Nike Store as:
  • Sales assistant: took care of sales in store and by phone;
  • Warehouse operator: my task was to receive, unload and organize incoming merch;
  • Extra task: I was in charge of communication management with Dutch headquarters because of my communication skills in different languages and my interest and predisposition towards problem solving.

Education

DIPLOMA IN FOREIGN LANGUAGES -

Escuela Normal Superior Dr. Alejandro Carbò
Cordoba, Argentina
05.2012

Skills

  • Aptitude for teamwork and achievement of goals, carried out even under pressure
  • CRM Software
  • Windows
  • Microsoft Office
  • Internet, E-mail and Social Media
  • Order Fulfillment
  • Retail Sales Customer Service
  • Customer Relations
  • Account Management
  • Event Planning
  • Staff Management
  • Meeting Planning

Additional Information

I hereby authorize the use of my personal data in accordance to the GDPR 679/16 - "European regulation on the protection of personal data".

Personal Information

  • Date of Birth: 12/01/1992
  • Nationality: Argentinian

Languages

Spanish
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Junior After Sales Account Manager

Flyfire SRL
04.2023 - Current

CUSTOMER SERVICE REPRESENTATIVE

MAJOREL
06.2022 - 12.2022

SUPERMARKET CLERK

PAM PANORAMA
01.2022 - 05.2022

WAREHOUSE OPERATOR

JD SPORTS PLC
05.2020 - 06.2021

SALES ASSISTANT AND WAREHOUSE OPERATOR

BIRAGHI SPA
07.2019 - 01.2020

SALES ASSISTANT

OVS SPA
01.2019 - 02.2019

NIKE SALES ASSISTANT

NIKE INC
04.2017 - 09.2018

NIKE SALES ASSISTANT

NIKE FRANCHISE
11.2014 - 09.2016

DIPLOMA IN FOREIGN LANGUAGES -

Escuela Normal Superior Dr. Alejandro Carbò

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