TOMASO CARRARO
Pianiga,VE
Summary
Adept at fostering client relationships and enhancing customer satisfaction, I leveraged strategic planning and relationship building to significantly increase client retention at Graitec. My expertise in account management and contract negotiation, coupled with a collaborative approach, drove revenue growth and team success across multiple industries.
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
21
21
years of professional experience
Work History
Account Manager
Graitec
04.2018 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Drove revenue growth by identifying new business opportunities within existing accounts.
Technical Sales Consultant
Eurofinestra
10.2017 - 04.2018
- Developed expertise in multiple industries served by our company''s products, allowing me to tailor my approach based on specific client needs effectively .
- Increased sales revenue by developing and delivering persuasive technical presentations to potential clients.
- Created compelling case studies to showcase successful client implementations, utilizing these as a selling tool during presentations.
- Managed a portfolio of key accounts, consistently delivering high levels of client satisfaction through attentive service and support.
- Collaborated with product development teams to ensure offerings met customer needs and expectations.
- Conducted thorough market research to identify opportunities for expanding the company''s client base.
Area Manager
Ton Gruppe
06.2016 - 09.2017
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
Account Manager
Ton Gruppe
06.2015 - 06.2016
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Technical Sales Consultant
Ecosisthema
12.2014 - 05.2015
- Developed expertise in multiple industries served by our company''s products, allowing me to tailor my approach based on specific client needs effectively .
- Increased sales revenue by developing and delivering persuasive technical presentations to potential clients.
- Conducted thorough market research to identify opportunities for expanding the company''s client base.
- Analyzed competitor offerings and identified areas where our products held a competitive advantage, leveraging this information during sales pitches.
Architect
IATO Architetti Associati
01.2011 - 05.2015
- Collaborated with clients to develop customized architectural solutions, meeting their unique needs and preferences.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Attended team meetings to resolve technical and project issues and review project schedules.
- Developed comprehensive project documentation, including site plans, elevations, sections, and details for clear communication of design intent.
- Verified construction documentation to meet client requirements and vision.
- Applied creative problem-solving skills to address unique challenges in the architectural design process.
- Communicated with vendors and contractors to incorporate input into project designs.
- Researched materials to determine appropriate selection for projects.
- Coordinated with cross-functional teams to improve structure sustainability and design.
Architect
Arch. Tomaso Carraro
01.2008 - 12.2010
- Collaborated with clients to develop customized architectural solutions, meeting their unique needs and preferences.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Attended team meetings to resolve technical and project issues and review project schedules.
- Developed comprehensive project documentation, including site plans, elevations, sections, and details for clear communication of design intent.
- Verified construction documentation to meet client requirements and vision.
- Applied creative problem-solving skills to address unique challenges in the architectural design process.
- Communicated with vendors and contractors to incorporate input into project designs.
- Researched materials to determine appropriate selection for projects.
- Coordinated with cross-functional teams to improve structure sustainability and design.
Architectural Drafter
Arch. Umberto Carraro
04.2004 - 12.2007
- Developed comprehensive drawing sets, including floor plans, elevations, sections, and details for permit submissions.
- Increased client satisfaction by delivering accurate and visually appealing 3D renderings for project presentations.
- Created, printed, and modified drawings in AutoCAD and Revit.
- Collaborated effectively within multidisciplinary teams to ensure seamless communication during the design process.
- Promoted a culture of continuous improvement within the office by sharing best practices for CAD software usage among team members.
Education
Bachelor of Science - Architecture
IUAV
Venice, ItalySkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
- Strategic planning
- Goal oriented
- Contract negotiation
Family (my son and my wife), Travel, Books, Football, Tennis, Ski, Guitar, Hiking, Open-air life
I like to travel, mostly around Europe, But I have been in America and Africa too. Doing it with my family, at least until my son wants me around...
I like to read books, watch football on TV and watch my son playing football with his team. I play tennis, Ski and do hiking among the Alps and if I still have time (which usually i haven't) I take my guitar and strum a little...
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Beginner (A1)
Timeline
Account Manager
Graitec
04.2018 - Current
Technical Sales Consultant
Eurofinestra
10.2017 - 04.2018
Area Manager
Ton Gruppe
06.2016 - 09.2017
Account Manager
Ton Gruppe
06.2015 - 06.2016
Technical Sales Consultant
Ecosisthema
12.2014 - 05.2015
Architect
IATO Architetti Associati
01.2011 - 05.2015
Architect
Arch. Tomaso Carraro
01.2008 - 12.2010
Architectural Drafter
Arch. Umberto Carraro
04.2004 - 12.2007
Bachelor of Science - Architecture
IUAV
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