Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tommaso Ravera

Genoa,GE

Summary

Dynamic professional with a proven track record at Caliente Restaurant & Lounge Bar, excelling in high-pressure environments with strong multitasking and problem-solving abilities. Skilled in guest relations and maintaining professional appearance, consistently enhancing customer satisfaction and team performance. Demonstrated analytical thinking and collaboration, contributing to efficient service and positive outcomes.

Overview

13
13
years of professional experience

Work History

Waiter

Caliente Restaurant & Lounge Bar
05.2024 - Current
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Upheld impeccable and cured personal appearance standards as an ambassador of the company's brand image when interacting with guests.

Cruise Terminal Steward

Stazione Marittima Di Genova Spa
03.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted passengers with check-in procedures, providing information, and ensuring smooth and efficient boarding processes.
  • Upheld impeccable and rigorous personal appearance standards as an ambassador of the company's brand image during shifts and when in the vicinity of work place.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Resolved customer problems and complaints.
  • Offered timely and skilled emergency response and performed CPR or first aid.

Model

Self-employed
07.2018 - Current

Model for Photographers and Fine Arts Schools.


Posed as a model for photography projects and art classes, collaborating with photographers, art students, and instructors. Assisted in creating reference materials for drawing, painting, and sculpting, demonstrating versatility and professionalism in various artistic settings.


  • Adapted quickly to changing environments for continued professionalism under pressure.
  • Demonstrated discipline remaining still, focused, motivated and professional throughout long shoots and sessions.
  • Cut down on shooting times by closely following artists directions and feedback.

Private Lessons Teacher

Self-employed
02.2017 - Current
  • Provided one-on-one support for struggling learners, leading to significant improvements in their academic performance.
  • Increased parent involvement in students' education through consistent communication and progress updates.
  • Offered constructive feedback to students after each session, helping them refine their skills and achieve mastery of the subject matter.
  • Continuously adapted lesson plans based on ongoing assessments of student needs, fostering optimal growth and development for each learner.

Statistical Data Collector

SWG Spa
06.2024 - 06.2024

Statistical Data Collector during the 2024 European Elections.


Collaborated with La7 for data collection and analysis during the vote count, contributing to real-time electoral forecasts during the broadcast. Demonstrated ability to handle large amounts of data with attention to detail and accuracy, supporting the editorial team in interpreting electoral trends.

  • Maintained strict confidentiality with sensitive information, adhering to organizational procedures and industry norms.
  • Ensured high-quality data acquisition by strictly following guidelines and maintaining meticulous attention to detail.

Commis De Rang

.
10.2023 - 05.2024
  • Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
  • Assisted in maintaining a clean and organized dining area, contributing to an enjoyable dining experience for guests.
  • Maintained detailed knowledge of daily specials, seasonal offerings, and new menu additions to provide accurate information to diners.
  • Promoted a welcoming atmosphere by greeting guests warmly upon arrival and promptly attending to their needs.
  • Contributed to increased table turnover rates by efficiently clearing tables, resetting them quickly for the next party.
  • Upheld impeccable personal appearance standards as an ambassador of the company's brand image when interacting with guests.

Steward

Dm Drogerie Markt
01.2023 - 12.2023

Provided on-call hospitality and mascot services during new store openings, ensuring a welcoming atmosphere for guests and kids, and enhancing the customer experience.

  • Upheld impeccable personal appearance standards as an ambassador of the company's brand image when interacting with guests.
  • Assisted event coordinators with set-up and breakdown of props and equipment, ensuring timely execution of events.
  • Adhered to strict costume maintenance protocols, preserving the longevity and cleanliness of mascot suits for professional appearances.
  • Upheld brand reputation through consistent professionalism and adherence to company guidelines during all mascot encounters.

Volunteer

Comunità Di Sant’Egidio
01.2012 - 02.2019

Volunteer Service at Comunità Sant'Egidio.


  • After-School Activities for Children: Facilitated educational and recreational activities for children, supporting their learning and development;
  • Activities for Elderly Residents in Nursing Home: Organized and led engaging activities for elderly residents, enhancing their social interaction and well-being;
  • Retail Sales and Stall Management for "Rigiocattolo" Initiative: Managed stalls for the "Rigiocattolo" initiative, involving the sale of second-hand toys and promoting sustainable practices.

Summer Camp Assistant

Campomorone Calcio
01.2018 - 09.2018

Summer Camp Assistant at Campomorone Calcio Football Center.


  • Led groups of children safely through variety of camp activities.
  • Organized and led various recreational activities for children, ensuring an engaging and fun experience.
  • Supported the coaching staff in training sessions, assisting with drills and skill development for young players.
  • Served as a mentor and role model for younger campers, inspiring them to pursue personal growth and development opportunities.
  • Managed group dynamics effectively, promoting teamwork and positive interactions among campers.
  • Managed the sports center bar, preparing and serving beverages (for the parents) and maintaining a clean and organized space.

Education

Bachelor of Science - Physics

Unige - Università Di Genova
Genoa, Italy

High School Diploma -

Liceo Scientifico Enrico Fermi
Genoa, Italy
07.2019

Skills

  • Strong multitasking
  • Cleanliness
  • Professional Appearance
  • Guest Relations
  • Problem-Solving Abilities
  • Cool Under Pressure
  • Analytical Thinking
  • Teamwork and Collaboration

Languages

English
Advanced (C1)
Italian
Bilingual or Proficient (C2)
French
Elementary (A2)
Spanish
Intermediate (B1)

Timeline

Statistical Data Collector

SWG Spa
06.2024 - 06.2024

Waiter

Caliente Restaurant & Lounge Bar
05.2024 - Current

Cruise Terminal Steward

Stazione Marittima Di Genova Spa
03.2024 - Current

Commis De Rang

.
10.2023 - 05.2024

Steward

Dm Drogerie Markt
01.2023 - 12.2023

Model

Self-employed
07.2018 - Current

Summer Camp Assistant

Campomorone Calcio
01.2018 - 09.2018

Private Lessons Teacher

Self-employed
02.2017 - Current

Volunteer

Comunità Di Sant’Egidio
01.2012 - 02.2019

Bachelor of Science - Physics

Unige - Università Di Genova

High School Diploma -

Liceo Scientifico Enrico Fermi
Tommaso Ravera