UGO ARIANO
Rome
Summary
Experienced Integration Engineer with a strong background in the telecommunications industry. Worked with top companies including Ericsson, H3G Italy, Vodafone, and TI Sparkle, gaining diverse technical-operational and customer support experience in Italian and English. Developed a versatile skillset while collaborating with multiple clients. Excelled in analysis and problem-solving within the telecommunications sector, showcasing ability to work effectively in teams and achieve goals. Led automated acceptance testing for Wind3 client's 4G Evolved Packet Core mobile network, optimizing test coverage and accelerating acceptance procedures. Supported software transformation of client's CRM through functional tests at Telecom Italia Sparkle. Successfully coordinated and trained staff at TI Sparkle's Network Operation Center (NOC), managing Trouble Ticketing for mobile services and global carrier connectivity. Provided operational support for the launch of H3G Italy's 3G-UMTS network, collaborating with the IREG department to expand international roaming partnerships. Eager to bring experience and enthusiasm to a stimulating and innovative environment where information and telecommunications technologies enhance mobility and connectivity among people.
Overview
27
27
years of professional experience
Work History
Integration Engineer – Market Area Europe and Latin America
Ericsson Italia
01.2005 - 01.2024
- Company Overview: Multinational company active in research and development, network management and digital services for telecommunications
- Key Achievements:
- - Wind3 Italia: Automated acceptance test for 4G network – Rome from 2020 to 2024 I led a team in an acceptance test automation (AAT) project for Wind3 Italy, aimed at designing and running functionality tests on 4G Packet Core network nodes (MME-EPG) and the 5G Core network implemented using Ericsson technology nodes
- The tests uniquely use simulated users who automatically interact with nodes in a real mobile network ecosystem to verify compliance of all protocol dialogue scenarios between the involved network nodes with standards
- Objectives: - Automate - Speed up the acceptance process - Validate new software releases for Ericsson core network nodes Over 200 tests developed, leading a team of 4 people across Rome and China
- - Telecom Italia Sparkle: CRM Transformation Initiative – Rome from 2018 to 2020 I worked on a major project involving the transformation of the CRM at the client TI Sparkle
- My main activities included executing functional verification tests: - To validate the software logic of the CRM developed by a third part - To ensure process flow coherence with the client’s product specifications
- - Telecom Italia Information Technology Service – Pomezia from 2017 to 2018 I.CT.FM – Control Room I provided first-level technical support to ensure the smooth operation of Certification Authority (CA) digital services provided by TI Trust Technologies, including PEC services, digital signatures, and electronic invoicing
- I acquired the necessary technical skills through hands-on training and efficiently managed customer complaints, both from incoming voice calls and tickets, regarding configuration and use issues with the services
- - Telecom Italia Sparkle: NOC – Network Operation Center – Rome from 2015 to 2017 I served as a technical coordinator, supporting the TI Sparkle client to improve the effectiveness of the NOC (Network Operation Center) department in handling first-level Trouble Ticketing for voice services, mobile, and global carrier connectivity
- I selected and trained new consultants to expand the NOC team
- With my experience as a mobile network engineer, I supported troubleshooting and resolution for services like Global Signaling, roaming and messaging services such as SMS-T and SMS-HUB
- My target was to support both TI Sparkle in managing technical issues raised its B2B customers and the shift staff as well
- - H3G Italia: Customer Service Desk – Rome from 2012 to 2015 Management of H3G user complaints for access issues, service use, and billing, including analysis of reports and resolution of critical issues
- - H3G Italia: IREG and TADIG Specialist – Rome from 2008 to 2012 As an IREG engineer supporting H3G Italy’s Roaming Manager, I played a technical-functional role in launching new roaming partnerships with other international mobile operators (PLMN)
- Each new agreement required thorough testing of voice, data, video, and CAMEL functionalities, as well as analyzing TAP files and CDRs to verify correct rate application for roaming users
- My main activities included: - Planning tests and coordinating USIM exchanges with PLMN partners - Performing IREG and TADIG tests - Troubleshooting international roaming service issues and managing customer requests - Analyzing TAP files to validate tariffs for both inbound and outbound roaming subscribers
Network Switching Subsystem (NSS) Specialist
H3G S.p.A
01.2001 - 01.2005
- As a mobile network systems support technician in the “Operations & Maintenance” department at H3G Italia, I actively contributed to the startup of the operator’s new UMTS mobile network
- My main objective was to manage circuit-switched and packet-switched networks using Ericsson’s 3G Core network nodes and products
- Primary responsibilities included: - Leading interconnection and interoperability tests with other mobile operators (PLMN) - Assisting in establishing agreements with carriers for international roaming - Providing extensive support to the International Roaming department
Network Switching Subsystem (NSS) Specialist
Vodafone Italia
01.1997 - 01.2001
- I worked as a core 2G mobile network systems and voicemail support technician in the “Operations & Maintenance” department
- I managed telecommunications network operations in a circuit-switched and packet-switched operational group
- The technology used included products from multiple suppliers such as Nokia, Comverse, and Lucent
Education
Industrial Technical Expert - Computer Science
01.1988
GPA: 60/60
Skills
- Application integration
- Security protocols
- Network protocols
- Integration testing
- Team collaboration
- Interpersonal skills
- Teamwork and collaboration
- Problem-solving
- Team Training
Personal Information
- Date of Birth: 05/27/70
- Marital Status: Single
I authorize the processing of the personal data contained in my curriculum vitae in accordance with the EU REGULATION 2016/679 (“GDPR”).
Additionalinformation
CISCO CCNA 640-916: Introducing Cisco Data Center Technologies (DCICT),
CISCO CCNA 640-911: Introducing Cisco Data Center Networking (DCICN)
Travelling
I have a deep curiosity and passion for travel, with a particular fascination for China.
I love exploring different cultures and discovering new places, as it allows me to broaden my horizons and gain new perspectives.
Languages
English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Chinese (Mandarin)
Beginner (A1)
Timeline
Integration Engineer – Market Area Europe and Latin America - Ericsson Italia
01.2005 - 01.2024
Network Switching Subsystem (NSS) Specialist - H3G S.p.A
01.2001 - 01.2005
Network Switching Subsystem (NSS) Specialist - Vodafone Italia
01.1997 - 01.2001
ITIS "G. Armellini" - Industrial Technical Expert, Computer Science
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