Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Umberta Coglio

Umberta Coglio

London

Summary

Creative hospitality and travel industry professional enthusiastic about meeting new people and successful at managing multiple priorities with a positive attitude. Highly organized and detail-oriented professional offering excellent customer service and public speaking skills. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Tour Leader

Self-Employed
01.2007 - 08.2023
  • Organize and supervise groups involved in activities such as guided tours, team-building activities, conferences, and weddings.
  • Welcome guests and clients in an upbeat and friendly manner
  • Enthusiastically answer customers' questions, offering advice on local interest points within Italy
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Continued learning and updating knowledge about tour areas, culture, and history to provide accurate, timely, and exciting information to tour groups.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
  • Built personal relationships with guests to promote positive experiences.
  • Working with people from all over the world speaking Italian, French, English, and Spanish.

Sales & Event Coordinator

Fragrance Tour
01.2019 - 01.2023
  • Create, organize, and manage both corporate and private events to exceptional standard in line with clients' briefs
  • Maintain relationships with key suppliers, clients, and venues
  • Work closely with the finance team to manage budgets.
  • Managed event logistics and operations
  • Performed event coordination for larger parties and gatherings

Journalist & Event Assistant

Fabrique du Cinema
02.2022 - 12.2022
  • Writing articles for the online magazine
  • Assist in organizing the Fabrique Awards and various monthly events to launch the new issue of the magazine.
  • Greeted and directed guests at private events
  • Helped organize and manage successful events with attendance of over 1000 people

Local Event Coordinator

Les Routes Du Globe
01.2018 - 01.2019
    • Italian referent for the agency
    • Maintained adherence to client-event requirements through effective delegation, prioritizing, and management of all production phases
    • Ensured timely delivery of materials and assets on event days, liaising with vendors and delivery personnel as needed
    • Planned menus to align with the event theme or budget, coordinated catering services and selected appropriate entertainment.

Event Operations Manager

LOVEIT DMC
01.2016 - 01.2018
  • Research and create memorable and exquisite events and travel itineraries for high-level clients
  • Gather event requirements, including venues, budgets, guest lists, catering, and event timelines through face-to-face client meetings
  • Maintain adherence to client-event requirements through effective delegation,prioritizing, and management of all production phases, from concept to execution
  • Maintain relationships with key suppliers, clients, venues, and internal departments
  • On-site management of all event logistics and operational delivery.
  • Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events

Customer Service and Department Assistant

Wannenes Art Auctions
01.2013 - 01.2015
  • Assist with collecting bids, coordinating phone calls, and making foreign customers' bids by phone during the auctions
  • Educated potential buyers on the terms and conditions of sales.

Sales and Service Agent

Costa Cruises
01.2012 - 01.2013
  • Reservations and Customer Service for many French travel agencies and direct clients (inbound and outbound)
  • Offered exemplary customer service to new and existing clients by understanding their needs and providing the best travel offers.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
  • Provided high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle

Education

MA - Journalism

University of Genoa
2023

MA - Management of Artistic and Cultural Resources

International University of Languages and Media
2016

BA - Anthropology

Genoa, University of Genoa
2011

Skills

  • Customer Service
  • Active Listening
  • Problem Solving
  • Guest Satisfaction
  • Group Management
  • Selling Skills
  • Public speaking
  • Time Management
  • Microsoft Office and Google Tools
  • WordPress and Wix AD
  • Creativity and Adaptability
  • Travel and Event Coordination
  • Client Relationship Development

Certification

  • Licensed Tour Leader (Italian, English, French, Spanish)
  • Sommelier AIS Level 1

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)

Timeline

Journalist & Event Assistant

Fabrique du Cinema
02.2022 - 12.2022

Sales & Event Coordinator

Fragrance Tour
01.2019 - 01.2023

Local Event Coordinator

Les Routes Du Globe
01.2018 - 01.2019

Event Operations Manager

LOVEIT DMC
01.2016 - 01.2018

Customer Service and Department Assistant

Wannenes Art Auctions
01.2013 - 01.2015

Sales and Service Agent

Costa Cruises
01.2012 - 01.2013

Tour Leader

Self-Employed
01.2007 - 08.2023

MA - Journalism

University of Genoa

MA - Management of Artistic and Cultural Resources

International University of Languages and Media

BA - Anthropology

Genoa, University of Genoa

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