Valentina Barbanera
Rome
Summary
An energetic and positive attitude combined with a responsible approach to every task and situation presented.
University graduate in languages with training experience with Chinese students, I have developed valuable teamworking and multicultural skills to achieve objectives on time and with excellence.
With over 6 years of experience as a Reservations Agent, I have refined my organizations skills handling multiple tasks simultaneously with a high level of quality standards. Highly focused on achieving company goals and eager to contribute to the team's success.
Overview
9
9
years of professional experience
Work History
Regional Reservations Agent
Rocco Forte Hotels 5*L
06.2021 - Current
- Handled daily high volume of calls and costumers inquiries by email ensuring prompt response as per company standards.
- Provided exceptional service by managing reservations for the Italian properties through various channels including phone, email, and online platforms.
- Provided prompt assistance and support to callers, including customers and travel agencies.
- Maintained high levels of quality customer service as per LQA standars.
- Assisted customers with offering appropriate reservations options and packages. Right sell.
- Followed up with costumers to ensure all details were accurate for their reservations.
- Teamwork and strong organizations skills.
Back Office Coordinator
Hotel De La Ville, Rocco Forte Hotels 5*L
05.2019 - 05.2020
- Accurate daily control and download of bookings entered into the booking engine and arrangement of reservations in the Hotel PMS.
- Proficiency in processing reservations sourced from Tour Operators' extranets.
- Enhanced guest experience by efficiently managing email communication, handling requests and preferences.
- Collaborated closely with the Front Office and Concierge Team to ensure guests received personalized experiences.
Reservations Agent
Palazzo Montemartini Radisson Collection Hotel 5*L
02.2016 - 05.2019
- Managed the Hotel PMS and maintaining correspondence with guests, tour operators, and travel agencies. Ensuring high standard level despite large volume of emails received.
- Efficiently managed tour operators' extranets, ensuring accurate and timely updates for room availability on the channel manager (Blastness).
- Formulated personalized offers for guests and provided reccommendations
- Worked collaboratively with Sales and Revenue department to increase sales through market analysis.
- Controlled and managed allotments and freesales.
- Responsible for overseeing pre-authorizations and processing payments.
- Collaborated with the Front Office team to enhance communication and provided support.
- Organized and actively contributed to weekly meetings with Management and head departments compiling periodic reservations report.
Education
Faculty of Arts -
Università Degli Studi Roma Tre
Rome, Italy11.2014
Skills
- Energetic personality and positive attitude
- Hungry learner, eager to assimilate new concepts
- Problem-Solving
- Time management abilities
- Teamwork and Staff Training aptitude
- Customer Engagement
- Detail Oriented
- Microsoft Office
- Skilled in PMS Opera Cloud and Protel
- LQA standards
- Policy and procedure adherence
Languages
Italian - Mother tongue
English - Advanced
Chinese (Mandarin) - Intermediate
French - Intermediate
Spanish - Intermediate
Additional Information
From July 2009 to August 2009 I attended an Intermediate Chinese Language Course at Nankai University in Tianjin, China.
Timeline
Regional Reservations Agent
Rocco Forte Hotels 5*L
06.2021 - Current
Back Office Coordinator
Hotel De La Ville, Rocco Forte Hotels 5*L
05.2019 - 05.2020
Reservations Agent
Palazzo Montemartini Radisson Collection Hotel 5*L
02.2016 - 05.2019
Faculty of Arts -
Università Degli Studi Roma Tre
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