VALENTINA FRIGOLI
Sales
Botticino
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Back Office Assistant
Frigoli Ascensori
Brescia, Italy
07.2013 - Current
- Assisted in drafting and sending commercial offers. Managed customer inquiries and deadlines. Entered orders and supported the sales director in project scheduling. Provided support to the purchasing department in material ordering. Coordinated with suppliers and tracked incoming shipments. Collaborated with other departments to plan and coordinate work effectively.
- Coordinated communication between sales teams and customers to resolve inquiries efficiently
- Managed order processing and tracking to ensure timely fulfillment of customer requests
Travel Consultant
Cartorange
Cartorange, Italy
09.2013 - 09.2017
- Assisted clients in planning and organizing customized travel experiences. Coordinated travel quotes and bookings with tour operators. Provided pre- and post-departure support, including document delivery, payment collection, and wedding list management.
- Developed personalized travel itineraries to meet client preferences and budget considerations.
- Advised clients on travel regulations and destination-specific guidelines to ensure compliance.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Booking Agent
I Viaggi di Atlantide
Brescia, Italy
01.2012 - 05.2013
- Assisted in preparing travel quotes and processing bookings for travel agencies. Provided telephone consultation and verified availability of charter flights and accommodations. Supported booking office in promoting and retaining travel agency partnerships.
- Developed and maintained relationships with key stakeholders in the travel industry.
- Streamlined booking processes for increased efficiency and reduced turnaround time.
Airport Passenger Service Agent
Aena "El Prat" Airport
Barcelona, Spain
06.2011 - 11.2011
- Provided support for international arrivals by managing passenger flow between gates and bus terminals.
Guest Services Operator
Costa Crociere
Genova, Italy
05.2009 - 04.2011
- Managed customer service operations for international guests aboard Mediterranean and Red Sea cruise ships. Coordinated with team and departments to resolve guest issues and enhance satisfaction. Oversaw payment processing and currency exchange activities in port locations.
- Trained new staff on operational procedures and safety protocols to maintain high service standards.
- Implemented feedback mechanisms to gather guest insights, improving service offerings based on customer needs.
- Increased customer satisfaction through consistent, high-quality service delivery.
Education
Bachelor of Science - Economics
Università Degli Studi Di Brescia
Brescia, Italy03.2009
Skills
- Teamwork
- Problem-solving
- Leadership
- Adaptability
- Creativity
- Communication
- Strong organization
Certification
- Cartorange Academy, Cartorange, 2013
- The Excellent Supervisor, Costa Crociere - Johnson & Wales University, 2010
- Ready for Excellence: Guest Services Staff, Costa Crociere, 2009
Lingue
English
Advanced (C1)
Spanish
Upper intermediate (B2)
German
Elementary (A2)
Hobbies
I do Yoga every day to balance my body and mind. I always plan travel with my family, mostly with our camper around Europe but I also visited many countries all over the world.
Timeline
Travel Consultant
Cartorange
09.2013 - 09.2017
Sales Back Office Assistant
Frigoli Ascensori
07.2013 - Current
Booking Agent
I Viaggi di Atlantide
01.2012 - 05.2013
Airport Passenger Service Agent
Aena "El Prat" Airport
06.2011 - 11.2011
Guest Services Operator
Costa Crociere
05.2009 - 04.2011
Bachelor of Science - Economics
Università Degli Studi Di Brescia