Summary
Overview
Work History
Education
Skills
Eu Law Compliance
Hobbies And Interests
Personal Information
Languages
Timeline
Generic

Valentina Giacobazzi

Rome

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Claims Management, Customer Care Specialist

Sagres Srl
08.2022 - Current
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Resolved complex, severe exposure claims using high service oriented file handling.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.

Customer Care Specialist, Senior Back Office

Aplos Spa
04.2020 - 04.2022
  • Took ownership of customers issues to follow problems through to resolution.
  • Verified accuracy of customer account information and updated when necessary.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Used exceptional communication to connect with customers, assess needs and present solutions.
  • Provided customers with detailed information on company products, services and materials.
  • Accurately tracked and recorded customer interactions in CRM platform.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Trained staff on operating procedures and company services.

Intern

Heli Protection Europe SRL
04.2019 - 11.2019
  • Managing company's logistic system, night accommodation and transfers for clients and instructors
  • I am also the one welcoming clients at reception and I am interpreter if client is foreigner.
  • Analyzed problems and worked with teams to develop solutions
  • Sorted and organized files, spreadsheets, and reports
  • Participated in workshops and presentations related to projects to gain knowledge

Media Analysis Specialist, Translator, Audiovisual Operator

TELPRESS ITALIA S.P.A.
10.2017 - 01.2019
  • Media Analysis Specialist: Gathering media (press, audiovisual, web and social) of a client's interest regarding a certain period of time and then manually examining them to determine the piece's sentiment, presence of a stakeholder, images or quotes regarding client
  • In order to produce a final report for the client, with graphs and text, underlining the percentages of each section.
  • Translator: Translating and summarizing press articles from most important foreign newspapers in order to highlight parts of interest for client, from English and Spanish to Italian and reverse
  • One of my main clients was Guardia di Finanza.
  • Audiovisual Operator: Using specific computer programs like "Norma" and "Clipper" to obtain newsreels and TV programs, then cutting them in fractions that contain interesting quotes or information relevant to client
  • At the end of process, fragment is sent directly to client with relevant tags.

Logistic operator and merchandise

ITALTRIM GROUP
03.2015 - 06.2015
  • Follow up the whole Chinese production, mediate between suppliers and factories to negotiate prices, quantities and time scales
  • Drafting all of the permission papers for exportation and postal paperwork.

Education

Bachelor of Liberal Studies - Foreign Languages And Literatures

Ssml Gregorio VII University in Rome
Rome
03.2017

Skills

  • Good knowledge of Microsoft Office Suite, TRADOS, Subtitles Workshop, ECDL
  • Billing Procedures
  • Claim Management
  • Performance Feedback
  • Reading Comprehension
  • Database Updates
  • Microsoft Office
  • CRM Software
  • Customer Relations
  • Credit and Collections

Eu Law Compliance

Respecting European Law - (UE) 2016/679 - Rieti, November 2019

Hobbies And Interests

Reading books, creative writing (third place in the national creative writing contest "Premio Nazionale di Poesia, Narrativa e Fotografia Alberoandronico" with a short story titled: "Beating out of time", third place in the national creative writing contest "Scrivi&Canta, Poesia, Narrativa e Musica" with a short story titled: Blindness", I've also participated to the project "Musica in ospedale" reading some of my short stories to the patients), traveling abroad.

Personal Information

  • Date of Birth: 10/29/90
  • Nationality: Italian

Languages

English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)

Timeline

Claims Management, Customer Care Specialist

Sagres Srl
08.2022 - Current

Customer Care Specialist, Senior Back Office

Aplos Spa
04.2020 - 04.2022

Intern

Heli Protection Europe SRL
04.2019 - 11.2019

Media Analysis Specialist, Translator, Audiovisual Operator

TELPRESS ITALIA S.P.A.
10.2017 - 01.2019

Logistic operator and merchandise

ITALTRIM GROUP
03.2015 - 06.2015

Bachelor of Liberal Studies - Foreign Languages And Literatures

Ssml Gregorio VII University in Rome

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Valentina Giacobazzi