Valentina Hebara
Ostia Lido,Roma
Profilo professionale
Professional with exceptional verbal communication skills, problem solving abilities, and a diplomatic and professional attitude in client relations. Proven ability to exceed performance goals in dynamic environments and build positive customer relationships, thereby fostering customer loyalty.
Panoramica
9
9
years of professional experience
1
1
Certification
Esperienza lavorativa
Style Maker (Sales Assistant)
Golden Goose
Roma, RM
2024.07 - 2026.02
- Welcoming customers, presenting products and assisting in making choices.
- Organization of the activities to be carried out during one's shift based on the tasks assigned.
- Personal propensity and interest in taking care of the in-store visuals.
- Willing and pleased to accept transfers and offer support to the various stores whenever is needed.
- Achievement of individual and collective sales goals.
Sales assistant
Twinset
Roma, RM
2023.10 - 2024.06
- Location: Rome Fiumicino Airport Boutique
- Application of techniques and best practices to achieve sales objectives.
- Management of paper and electronic payments and issuing of invoices and receipts.
- Setting up shop windows, shelves and displays inside the store.
- Supervision of work during the set-up phases to obtain the desired final effect.
Sales assistant
Hermès
Roma, RM
2023.01 - 2023.04
- Assisting customers during the product purchase stages by ensuring an excellent shopping experience.
- Monitoring of goods entering and leaving the store.
- Efficient management of transactions made with the cash register, including scanning bar codes, processing payments, and issuing receipts.
- Store opening, closing, and alarm system activation.
Sales assistant
Fendi
Roma, RM
2022.06 - 2022.12
- Up-to-date knowledge of the products on sale, payment methods and safety standards.
- Achievement of sales targets and customer loyalty, with OTO method sales support.
- Change of location and task when required for work needs: Temporary TRANSFER boutique Fendi Milan Montenapoleone. Temporary TRANSFER boutique Fendi Madrid (c/o El Corte Inglès)
- Performing activities aimed at personal and professional improvement.
- Opening, closing the shop and activating the alarm system.
Sales promoter
TIM
Roma, RM
2020.01 - 2022.05
- Advising customers on the choice of products best suited to their needs.
- Habitual use of the most common IT tools in their sector. (SAP, TIM Fin, CCC)
Call centre agent
Mercedes Benz
Maastricht , Limburg (NL)
2019.09 - 2020.09
- Management of calls and requests for roadside assistance (Road Assistance) from Italian and foreign customers, on a 24-hour basis.
- Recording and updating customer data and information in CITRIX.
- Informing current and potential customers about products, services, special offers and active promotions.
Sales assistant
Hermès
Roma, RM
2018.06 - 2019.09
- First experience at Hermès, to cover shifts during the summer period
- Assisting the customer during the purchasing phases of the products, guaranteeing an excellent shopping experience.
- Carrying out tasks with attention to detail and ensuring precision in execution.
- Opening, closing the shop and activating the alarm system.
Sales assistant
Pinko
Roma, RM
2017.11 - 2018.05
- Customer assistance during in-store and online purchasing.
- Up-to-date knowledge of the products on sale, payment methods and security standards.
- Efficient handling of cash register transactions, including scanning barcodes, processing payments and issuing receipts.
- Accurate installation and removal of anti-theft systems on products.
- Bazaar duties, arranging products on displays and removal of packaging if necessary.
Flight attendant
Ryanair
Bratislava, Slovacchia
2017.01 - 2017.08
- Participation in training courses on customer service, conflict resolution techniques and security procedures.
- Assisting passengers during boarding procedures. Checking the cabin before, during and after flights to ensure the correct arrangement of emergency equipment.
- Distribution of beverages and food and responding to any enquiries.
- Attention to physical appearance and attention to detail, promoting the company's image through a pleasant and professional appearance.
Istruzione
High school diploma - Languages
Giovanni Paolo Secondo
Roma07.2016
Competenze
- Ability to work for objectives
- Flexibility and proactive attitude
- Excellent communication
- Open-mindedness
- Customer retention techniques
- Willingness to work in shifts
Certificazioni
-English courses at different levels with respective certificates at the British School Rome, Italy (2012-2015)
-Cambridge FCE certificate
-Airport certificates in ADR( Rome Airport, Italy)
-First aid and safety procedures course, ENAC
-Attestato Antincendio rischio elevato(High risk fire prevention certificate)
LaNGUAGES
Italiano
Madrelingua
Inglese
Esperto
C2
Spagnolo
Avanzato
C1
Francese
Intermedio
B1
Cronologia
Style Maker (Sales Assistant)
Golden Goose
2024.07 - 2026.02
Sales assistant
Twinset
2023.10 - 2024.06
Sales assistant
Hermès
2023.01 - 2023.04
Sales assistant
Fendi
2022.06 - 2022.12
Sales promoter
TIM
2020.01 - 2022.05
Call centre agent
Mercedes Benz
2019.09 - 2020.09
Sales assistant
Hermès
2018.06 - 2019.09
Sales assistant
Pinko
2017.11 - 2018.05
Flight attendant
Ryanair
2017.01 - 2017.08
High school diploma - Languages
Giovanni Paolo Secondo