Valentina Lanzetta

Volunteer operator in a community of unaccompanied minors with serious family problems. Support and training for new staff, guiding new educator, fulfillment of documents and reports.

3 years in a psychiatric community. Main disorders: schizophrenia, bipolar and personality disorder, depression, addiction. 20 patient, ongoing assistance,individual projects for a rehabilitation and a possible social reintegration. Teamwork with doctor in charge,psychologists, rehabilitation technicians, social and health workers.

• Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
• Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
• Followed company regulations and rules to promote safe environment for travelers and employees.
• Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.