Valentina Manconi

• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reduced operational risks while organizing data to forecast performance trends.
• Mitigated risks through meticulous planning and proactive identification of potential issues in operations.
• Ensured compliance with industry regulations by developing robust policies and procedures.
• Managed cross-functional teams for successful project completion and timely delivery of products or services.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
• Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

• Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for the organization.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

• Supported lodging partners on technical issues, especially regarding the use of partner tools, but also on accounting and customer issues
• Cross-team collaboration with the commercial teams on ad-hoc project to maximise properties' revenue