Valentina Miraglia
Palermo
Summary
Professional with robust experience in hospitality management, prepared for this role. Proven track record in optimizing front office operations, enhancing guest satisfaction, and streamlining processes. Strong focus on team collaboration and achieving results. Skilled in staff training, conflict resolution, and multitasking with flexible approach to changing needs. Reliable and efficient, ensuring smooth daily operations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Front Office Manager
Hotel La Sivolière
12.2024 - 04.2025
Assistant Hotel Manager
Blu Hotels
04.2024 - 09.2024
Front Office Manager
Snow Lodge Boutique Hotel
12.2023 - 04.2024
Assistant Hotel Manager
Blu Hotels
07.2023 - 10.2023
Front Office Manager
Alp'azur Hotel Le Carlina
11.2022 - 04.2023
Front Office Manager
Almar Giardino di Costanza
05.2022 - 10.2022
Front Office Manager
Blu Hotels
05.2021 - 10.2021
Room division manager
Maison Tournier
10.2020 - 04.2021
Front Office Manager
Maison Tournier
12.2016 - 04.2019
Booking Agent
Hotel U Capu Biancu
04.2017 - 10.2017
Front Office Agent
Relais & Chateaux Hotel Le Saint Paul
04.2016 - 10.2016
Front Office Agent
Maison Tournier
12.2015 - 04.2016
Assistant Front Office Manager
Mangia's
04.2012 - 10.2015
Front Office Agent
Mangia's
04.2011 - 09.2011
Booking Agent
Tour Plus Sicilia
10.2009 - 12.2010
Front Office Agent
Club Med
01.2002 - 01.2009
Education
Bachelor of Arts - Foreign Languages Education
Università Degli Studi
Palermo, Italy12-2007
High School Diploma -
Liceo Ninni Cassarà
Palermo, Italy07-2001
Skills
- Effective multitasking
- Customer relations
- Microsoft Office Suite
- Team management
- Oral and writing communication
- Conflict management
- Exceptional communication
- Complaint handling
- Goal setting
- Interpersonal relations
Certification
- HACCP, 05/01/24
- Fire prevention certificate, 05/01/22
Lingue
Francese
Esperto
C2
Inglese
Advanced (C1)
Russo
Principiante
A1
Personal Information
Hobbies
- Hobby: Running, Fitness, Travel
Disclaimer
Autorizzo il trattamento dei dati personali contenuti nel mio CV ex art. 13 del decreto legislativo 196/2003 e art. 13 del regolamento UE 2016/679 sulla protezione dei singoli cittadini in merito al trattamento dei dati personali
Timeline
Front Office Manager
Hotel La Sivolière
12.2024 - 04.2025
Assistant Hotel Manager
Blu Hotels
04.2024 - 09.2024
Front Office Manager
Snow Lodge Boutique Hotel
12.2023 - 04.2024
Assistant Hotel Manager
Blu Hotels
07.2023 - 10.2023
Front Office Manager
Alp'azur Hotel Le Carlina
11.2022 - 04.2023
Front Office Manager
Almar Giardino di Costanza
05.2022 - 10.2022
Front Office Manager
Blu Hotels
05.2021 - 10.2021
Room division manager
Maison Tournier
10.2020 - 04.2021
Booking Agent
Hotel U Capu Biancu
04.2017 - 10.2017
Front Office Manager
Maison Tournier
12.2016 - 04.2019
Front Office Agent
Relais & Chateaux Hotel Le Saint Paul
04.2016 - 10.2016
Front Office Agent
Maison Tournier
12.2015 - 04.2016
Assistant Front Office Manager
Mangia's
04.2012 - 10.2015
Front Office Agent
Mangia's
04.2011 - 09.2011
Booking Agent
Tour Plus Sicilia
10.2009 - 12.2010
Front Office Agent
Club Med
01.2002 - 01.2009
Bachelor of Arts - Foreign Languages Education
Università Degli Studi
High School Diploma -
Liceo Ninni Cassarà
Similar Profiles
Kelcie SchulzKelcie Schulz
Shift Leader at Ooh La La Pet Spaw & HotelShift Leader at Ooh La La Pet Spaw & Hotel
Naveen KumarNaveen Kumar
Front Office Supervisor at Traders Hotel (By Shangri-La Hotel Group)Front Office Supervisor at Traders Hotel (By Shangri-La Hotel Group)
Urmila SinjaliUrmila Sinjali
Part Time Waiteress at Fullerton Hotel, Shangri-La HotelPart Time Waiteress at Fullerton Hotel, Shangri-La Hotel
ANDREA DI NOTOANDREA DI NOTO
Receptionist at Costa CrociereReceptionist at Costa Crociere
Nilesh SharmaNilesh Sharma
Guest Experience & Business Development Intern at CerebrumEdge.LtdGuest Experience & Business Development Intern at CerebrumEdge.Ltd