Summary
Work History
Education
Skills
Languages
Timeline
Generic

Valentina Pipitone

Petrosino

Summary

Dynamic travel professional, excelling in customer service and strong organization. Enhanced client satisfaction through personalized itineraries and efficient booking processes. Skilled in travel recommendations and adept at handling payments, consistently fostering positive relationships.

Work History

Tour Operator

Kiwi Travel
  • Guided groups of people on scheduled tours.
  • Provided thorough pre-trip information packets, ensuring clients were well-prepared for their travels.
  • Enhanced customer satisfaction by providing personalized travel itineraries and recommendations.

Ticket Sales Agent

Egadi Charter
  • Maintained accurate records of transactions and seat availability in the ticketing system.
  • Developed strong relationships with clients, leading to increased group bookings and referrals.
  • Resolved customer complaints professionally, applying empathy and effective problem-solving skills.

Ticket Sales Agent

Arini E Pugliese
  • Directed guests to nearby attractions and distributed information on upcoming special events as part of venue's marketing strategy.
  • Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.
  • Performed cash, card, and check transactions to complete customer purchases.

Rental Sales Agent

Automania
  • Maximized revenue by recommending appropriate rental products and upselling services to customers.
  • Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
  • Resolved customer disputes to maintain positive relationships and increase customer base.

Rental Sales Agent

Locauto Enterprise
  • Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
  • Managed reservations efficiently, reducing wait times for customers upon arrival at the location.
  • Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.

Education

Master - Languages

Università Degli Studi Guglielmo Marconi
Roma
12.2022

Bachelor - Languages

Università Degli Studi Di Parma
Parma
07.2016

Skills

  • Strong organization
  • Travel recommendations
  • Handling payments
  • Customer service

Languages

Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Upper intermediate (B2)

Timeline

Tour Operator

Kiwi Travel

Ticket Sales Agent

Egadi Charter

Ticket Sales Agent

Arini E Pugliese

Rental Sales Agent

Automania

Rental Sales Agent

Locauto Enterprise

Master - Languages

Università Degli Studi Guglielmo Marconi

Bachelor - Languages

Università Degli Studi Di Parma

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Valentina Pipitone