Summary
Overview
Work History
Education
Skills
Academicstudies
Languages
Personal Information
Other Information
Timeline
Generic

Valentino Betrò

Summary

In recent years I implemented working groups across various business lines to enhance interaction between sales and the technical service team. To support sales, we developed a strategy to boost the business of technical service contracts.

I have conducted training sessions for the development of soft skills in alignment with the company and I am also completing my university studies in Management Engineering, which I will finish in February 2025.

I am always focused on achieving company goals, consistently striving to exceed them together with my team.

Overview

18
18
years of professional experience

Work History

TEAM COORDINATOR FIDELD SERVICE ENGINEER ITALY

Miltenyi Biotec SRLu
01.2023 - Current

In 2023 I starting to manage activity in filed in according to Company KPI. I am responsible for the recruitment, management, and organization of Italian FSE. In according to head quarter we define the goals, strategy and team implementation. Engage contract negotiation whit main account. Define the correct strategy to plane field activity in according to business and supporting the other countries. I carry out support visits to sellers to plan sales strategies, technological updates or inspections of environments.

SENIOR FIDELD SERVICE ENGINEER

Miltenyi Biotec SRLu
01.2021 - 01.2023

In 2021 I begin to coordinate the activities of the FSE in Italy and to support them in training and coaching. I am always available to support the European FSE for connections to the LDAP Server and for the IQOQ protocols.

SERVICE FIELD ENGINEER

Miltenyi Biotec SRLu
03.2017 - 12.2020

In Miltenyi Biotec work experience I mainly performed on site installation, repair, maintenance and IQOQ of Miltenyi instruments (Cytometer, Sorter and cells separation devices) following the company's operating procedure. I developed the SOP to connect the Cytometer in the customer user database and implement the CFR21 Part 11. I went to support the colleagues in EMEA Area (German, Holland, Swiss and China) and I performed the training in head quarter and in the China office.

I actively promote the service contracts and OQ I always ensure highest professional relationship with customers solving critical tasks as fast as possible.In Miltenyi Biotec work experience I mainly performed on site installation, repair, maintenance and IQOQ of Miltenyi instruments (Cytometer, Sorter and cells separation devices) following the company's operating procedure

  • I developed the SOP to connect the Cytometer in the customer user database and implement the CFR21 Part 11
  • I went to support the colleagues in EMEA Area (German, Holland, Swiss and China) and I performed the training in head quarter and in the China office
  • I actively promote the service contracts and OQ I always ensure highest professional relationship with customers solving critical tasks as fast as possible

SERVICE FIELD ENGINEER

BECTON DICKINSON ITALIA SPA
02.2008 - 02.2017

In BD work experience I mainly performed on site installation, repair, maintenance and validation of Beckon Dickinson instruments following the company's operating procedure. I developed the ability to work on a Medical Device and component in the IVD environment.

I was available for phone support and diagnostic. I actively promoted the service contracts and I always ensure highest professional relationship with customers solving critical tasks as soon as possible.

Sales

Gruppo Edom
06.2007 - 02.2008

Lab teacher for Ministery of education

01.2007 - 06.2007

Education

Management Engineering -

University
02-2025

High School Computer Technician -

XX I.T.I.S
01.2004

Skills

  • Schedule management
  • Smart Tinking
  • Meeting leadership
  • Team motivation
  • Employee evaluation
  • Supervisory expertise
  • Management expertise
  • Team communication and collaboration
  • Team leadership and coordination

Academicstudies

  • Management Engineering, University, 01/01/21, 02/28/25
  • E.C.D.L., 2004
  • Computer Technician, XX I.T.I.S High School, 01/01/99, 12/31/04, 90/100

Languages

Italian
English

Personal Information

Date of Birth: 11/29/85

Other Information

  • Supported devices from both BDB lines and BDDS.
  • Technical reference for the launch of new tools such as FACSVERSE.
  • Supported Japanese colleagues with FACSVerse installations.
  • Interfaced BD software with LIS.
  • Continued to develop knowledge of flow cytometry and lab automation.
  • Conducted training sessions for soft skills development.
  • Focused on achieving company goals and enhancing interaction between sales and technical service teams.

Timeline

TEAM COORDINATOR FIDELD SERVICE ENGINEER ITALY

Miltenyi Biotec SRLu
01.2023 - Current

SENIOR FIDELD SERVICE ENGINEER

Miltenyi Biotec SRLu
01.2021 - 01.2023

SERVICE FIELD ENGINEER

Miltenyi Biotec SRLu
03.2017 - 12.2020

SERVICE FIELD ENGINEER

BECTON DICKINSON ITALIA SPA
02.2008 - 02.2017

Sales

Gruppo Edom
06.2007 - 02.2008

Lab teacher for Ministery of education

01.2007 - 06.2007

Management Engineering -

University

High School Computer Technician -

XX I.T.I.S
Valentino Betrò