In recent years I implemented working groups across various business lines to enhance interaction between sales and the technical service team. To support sales, we developed a strategy to boost the business of technical service contracts.
I have conducted training sessions for the development of soft skills in alignment with the company and I am also completing my university studies in Management Engineering, which I will finish in February 2025.
I am always focused on achieving company goals, consistently striving to exceed them together with my team.
In 2023 I starting to manage activity in filed in according to Company KPI. I am responsible for the recruitment, management, and organization of Italian FSE. In according to head quarter we define the goals, strategy and team implementation. Engage contract negotiation whit main account. Define the correct strategy to plane field activity in according to business and supporting the other countries. I carry out support visits to sellers to plan sales strategies, technological updates or inspections of environments.
In 2021 I begin to coordinate the activities of the FSE in Italy and to support them in training and coaching. I am always available to support the European FSE for connections to the LDAP Server and for the IQOQ protocols.
In Miltenyi Biotec work experience I mainly performed on site installation, repair, maintenance and IQOQ of Miltenyi instruments (Cytometer, Sorter and cells separation devices) following the company's operating procedure. I developed the SOP to connect the Cytometer in the customer user database and implement the CFR21 Part 11. I went to support the colleagues in EMEA Area (German, Holland, Swiss and China) and I performed the training in head quarter and in the China office.
I actively promote the service contracts and OQ I always ensure highest professional relationship with customers solving critical tasks as fast as possible.In Miltenyi Biotec work experience I mainly performed on site installation, repair, maintenance and IQOQ of Miltenyi instruments (Cytometer, Sorter and cells separation devices) following the company's operating procedure
In BD work experience I mainly performed on site installation, repair, maintenance and validation of Beckon Dickinson instruments following the company's operating procedure. I developed the ability to work on a Medical Device and component in the IVD environment.
I was available for phone support and diagnostic. I actively promoted the service contracts and I always ensure highest professional relationship with customers solving critical tasks as soon as possible.