Valentino Malo
Altamura,BA
Summary
Adept at fostering guest loyalty and streamlining operations, I leveraged strong communication skills and inventory management at Birbacco to enhance team efficiency and customer satisfaction. My background includes staff training, anticipating guest needs, and a proficiency in foreign languages, contributing to a significant improvement in guest experience and operational smoothness.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head Bartender
Birbacco
05.2020 - 04.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
- Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
Restaurant Waiter
Osteria Da Fortunata
09.2019 - 03.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Restaurant Waiter
Birbacco
03.2017 - 09.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Volunteer
A.C.T.O.R.
08.2016 - 02.2017
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Enhanced educational opportunities by volunteering as teaching assistant in underprivileged areas.
- Used interpersonal communication skills to convey information to others.
Education
High School Diploma -
I.T.C. Genco
Altamura, Italy07-2015
Skills
- Staff training and supervision
- Attentive service
- Taking inventory
- Strong communication skills
- Foreign language proficiency
- Beer and wine recommendations
- Anticipating guest needs
Certification
Bartender and mixology Level 1 & 2 - Cippone e diBitetto
Sommelier Level 1
Theatre, Tracking, football,
I played football in a team for 6 years and did theatre for 2 with a company.
Languages
Italian
Bilingual or Proficient (C2)
Albanian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Upper intermediate (B2)
French
Intermediate (B1)
Romanian
Elementary (A2)
German
Beginner (A1)
Timeline
Head Bartender
Birbacco
05.2020 - 04.2024
Restaurant Waiter
Osteria Da Fortunata
09.2019 - 03.2020
Restaurant Waiter
Birbacco
03.2017 - 09.2019
Volunteer
A.C.T.O.R.
08.2016 - 02.2017
High School Diploma -
I.T.C. Genco
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