Valeria Toscano

• Business Development & Pipeline Management: Drive new business opportunities for Transporeon (a Trimble company) by executing targeted outbound strategies, qualifying inbound leads, and building a high-quality, revenue-generating pipeline.
• Strategic Prospecting & Sales Execution: Conduct account research, leverage market insights, and apply ICP-driven qualification to ensure strong sales readiness and high-conversion handoffs.
• Cross-Functional Collaboration & Stakeholder Management: Partner with Marketing and Sales, manage QBSR relationships, and nurture prospects across the sales cycle.
• Data-Driven Approach & Team Enablement: Utilise LinkedIn, Dynamics 365, and Gong to track performance, optimise engagement, and lead training and mentoring initiatives for BDRs.

• Full-Cycle Sales & Revenue Growth: Owned the entire sales funnel for B2B SaaS contracts, from cold outbound prospecting to closing deals with mid-market and enterprise clients, consistently exceeding MRR targets through new logo acquisition and account expansion.
• Consultative Selling & Stakeholder Management: Conducted in-depth gap analyses to design tailored e-learning solutions, repositioning language training as a strategic investment, while expertly managing relationships with HR Directors and CEOs across complex decision-making units.
• Product Expertise & Demonstrations: Delivered high-impact platform demos emphasising UX and measurable ROI, driving adoption and client satisfaction.

• Sales & Pipeline Management: Executed targeted outbound outreach and qualified leads, consistently building a strong revenue-generating pipeline.
• Consultative Selling & Collaboration: Applied discovery techniques to understand prospect needs, ensured high-quality handoffs, and partnered with Account Executives on strategy and deal progression.
• Data-Driven Execution & Market Insights: Utilised HubSpot to track KPIs, optimise outreach, and contributed to market analysis and go-to-market strategy discussions.

• Lead Qualification & Pipeline Management: Qualified inbound leads from Google and engaged prospects via multi-channel outreach, generating high-quality opportunities and supporting Account Executives in deal progression.
• Enterprise Stakeholder Engagement & Solution Alignment: Built relationships with key decision-makers (CTOs, CEOs, CFOs), mapping Google Cloud and Workspace solutions to client business needs.
• CRM & Data-Driven Execution: Maintained accurate Salesforce records to enable data-driven decisions and track performance.

Revenue Contribution & Collaboration: Supported revenue growth targets through qualified pipeline delivery and cross-functional alignment on outreach strategies.

• Claims Management & Compliance: Managed carrier claim cases with accuracy and full regulatory compliance, resolving issues efficiently while maintaining high customer satisfaction.
• Team Enablement & Training: Supported onboarding and coached new hires to accelerate performance and maintain service quality.
• Customer Insights & Problem Solving: Analysed customer data to identify trends, deliver tailored solutions, and recommend service improvements.
• High-Volume Operations & KPI Achievement: Handled large inbound volumes while consistently meeting and exceeding sales, service, and performance targets.

• Customer Experience & Support Excellence: Delivered outstanding customer support for Airbnb users, actively listening and responding to guest and host needs with empathy, clarity, and professionalism.
• Complaint Resolution & Case Management: Managed and resolved complex guest and host complaints, conducting thorough investigations and providing timely, effective solutions.
• Problem Solving & Research: Analysed issues in depth, leveraging internal tools and knowledge bases to identify root causes and deliver accurate, compliant resolutions.

• Customer Engagement & Sales Performance: Delivered an elevated in-store experience at Victoria's Secret Flagship, guiding customers through promotions and product features while driving daily sales and consistently exceeding targets.
• Consultative Selling & Revenue Growth: Identified customer needs, provided tailored solutions, and applied upselling/cross-selling strategies to increase basket size and meet commercial objectives.
• Brand Representation & Operations Excellence: Maintained high visual merchandising standards, acted as a brand ambassador, and thrived in a fast-paced retail environment balancing customer service with operational efficiency.