Valerio Grasso
Catania
Overview
14
14
years of professional experience
1
1
Certification
Work History
Fast Food Worker
SMASHIE
Catania
09.2023 - Current
- Performed food preparation responsibilities to meet franchise standards.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Retail Worker
Supermercato Metro
Catania
07.2022 - 08.2022
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Post Office Mailman
Poste Italiane S.p.a.
Milano
07.2022 - 07.2022
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Distributed mail on foot to residences and businesses, delivering to approximately Number customers per shift.
Administrative Assistant
CMT Courier Logistica E Spedizioni
Catania
10.2020 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Developed strategies to streamline and improve office procedures.
Insurance Photo Team
Insoorance
Catania
07.2019 - 09.2019
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Web Marketing Consultant
Webidoo S.p.a.
Catania
04.2019 - 06.2019
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Supported clients with business analysis, documentation, and data modeling.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
Sales Agent
Costa Calzature
Catania
02.2016 - 05.2016
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
Sales Assistant
Guess Store
Catania
01.2011 - 08.2011
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Coordinated logistics and catering for meetings and sales events.
Sales Agent
Sisley
Catania
05.2010 - 09.2010
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Coordinated logistics and catering for meetings and sales events.
Education
High School Diploma - Accounting
Istituto Tecnico Commerciale Paritario La Cultura
Via Ughetti 62 - Catania07.2009
Skills
-Great inclination to team work and goal oriented
-Great communication skills
-Excellent problem solving, negotiation and customer service
-Customer oriented, courtesy, dynamism, flexibility, patience, consistency, punctuality, and professionalism
Certification
- EIRSAF FULL
- DATTILOGRAPHY CERTIFICATE
Languages
English
Elementary (A2)
Spanish
Beginner (A1)
Timeline
Fast Food Worker
SMASHIE
09.2023 - Current
Retail Worker
Supermercato Metro
07.2022 - 08.2022
Post Office Mailman
Poste Italiane S.p.a.
07.2022 - 07.2022
Administrative Assistant
CMT Courier Logistica E Spedizioni
10.2020 - 01.2021
Insurance Photo Team
Insoorance
07.2019 - 09.2019
Web Marketing Consultant
Webidoo S.p.a.
04.2019 - 06.2019
Sales Agent
Costa Calzature
02.2016 - 05.2016
Sales Assistant
Guess Store
01.2011 - 08.2011
Sales Agent
Sisley
05.2010 - 09.2010
High School Diploma - Accounting
Istituto Tecnico Commerciale Paritario La Cultura
- EIRSAF FULL
- DATTILOGRAPHY CERTIFICATE