Valerio Speranza

Manage all aspects of the aircraft turnaround process, including ramp handling, fueling, catering, cargo and baggage loading/unloading, and cleaning.

Ensure timely communication with ground handling agents, maintenance teams, and cabin crew to maintain on-time performance.

Strong understanding of aircraft ground handling processes and turnaround procedures.

Knowledge of safety and compliance standards in aviation.

Excellent communication and organizational skills.

Ability to work in high-pressure environments and solve problems quickly.

Proficiency in airline systems and software ( Fly, Amadeus)

Ensuring a world-class experience for passengers and operational efficiency for the airlines such as Qatar Airways, British Airways, KLM, Air France, Asiana Airlines, Latam, Tap Air Portugal etc.

Prepare, review, and manage Ground Handling Agreements (SGHA) in alignment with IATA standards.

Ensure compliance with contractual terms and regulatory requirements.

Maintain a repository of contracts and oversee timely renewals or amendments.

Calculate accurate pricing for ground handling services based on airline requirements, operational complexities, and market benchmarks.

Analyze cost structures and prepare proposals tailored to the specific needs of airline clients.

Identify cost-saving opportunities while maintaining high service standards.

Act as the primary point of contact for airline representatives, addressing queries and resolving contractual or service-related issues.

Collaborate with operational teams to align service offerings with airline expectations.

Provide regular updates to airline clients on contract performance and cost breakdowns.

Generate detailed reports on service costs, usage trends, and financial performance.

Monitor compliance with agreed Service Level Agreements (SLAs) and performance metrics.

Provide insights to the commercial team for decision-making and negotiations.

Strong understanding of IATA Ground Handling Agreement (SGHA) standards and costing methodologies.

Proficiency in data analysis tools and airline software systems.

Exceptional attention to detail, especially when reviewing contractual terms or financial calculations.

Welcome passengers with professionalism and courtesy.

Assist with the check-in process, including issuing boarding passes, weighing and tagging baggage, and addressing special requests (seat assignments, extra luggage, or special assistance).

Verify passenger travel documents, including passports, visas, and other required permits.

Coordinate boarding processes in collaboration with airline crew and ground staff.

Assist passengers with special needs, including unaccompanied minors, elderly passengers, and those requiring wheelchair assistance.

Handle complaints or service disruptions professionally and escalate issues when necessary.

Ensure compliance with airline, airport, and security regulations during the check-in and boarding processes.

Communicate updates or changes to flights, gates, or boarding schedules effectively.

Basic computer literacy and familiarity with airline check-in systems ( Amadeus, Sabre, etc.).

Knowledge of airport and airline regulations, including IATA and ICAO standards.