Valerio Ernesto Colibro
Palermo
Summary
A communicator who can interact with customers in an efficient way, even in a foreign language.
Overview
2
2
years of professional experience
Work History
Call Center Operator
AMG Gas & Luce
09.2019 - 10.2019
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Recommended products to customers, thoroughly explaining details.
Waiter
Restaurant Brands
12.2017 - 01.2018
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Certification of English As A Second Language - ESB Level 1 Certificate B2
ABICI Onlus
Palermo07.2023
Certification of English As A Second Language - Cambridge FCE B2
International House
Palermo05.2023
Bachelor of Arts - Scienze Della Comunicazione Media E Istitituzioni
Università Degli Studi Di Palermo
Palermo10.2022
High School Diploma -
Liceo Classico "Giovanni Meli"
Palermo07.2012
Skills
- Data Gathering
- Quality Control
- Customer Service
- Answering Questions
- Analytical Thinking
Languages
English
Upper intermediate (B2)
French
Elementary (A2)
Arabic
Beginner (A1)
Timeline
Call Center Operator
AMG Gas & Luce
09.2019 - 10.2019
Waiter
Restaurant Brands
12.2017 - 01.2018
Certification of English As A Second Language - ESB Level 1 Certificate B2
ABICI Onlus
Certification of English As A Second Language - Cambridge FCE B2
International House
Bachelor of Arts - Scienze Della Comunicazione Media E Istitituzioni
Università Degli Studi Di Palermo
High School Diploma -
Liceo Classico "Giovanni Meli"
Similar Profiles
Manuel CervantesManuel Cervantes
Phone Interviewer at Luce ResearchPhone Interviewer at Luce Research
Matt HennemanMatt Henneman
Bartender/Server at Pizza LuceBartender/Server at Pizza Luce
Angela LangleeAngela Langlee
Research Interviewer at Luce ResearchResearch Interviewer at Luce Research
Valentina MiragliaValentina Miraglia
Front Office Manager at Hotel La SivolièreFront Office Manager at Hotel La Sivolière
ANDREA DI NOTOANDREA DI NOTO
Receptionist at Costa CrociereReceptionist at Costa Crociere