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Associate Principal Engineer

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Seasoned Support Team Lead bringing 7+ years of quality performance in customer support and support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication, positive performance feedback and training. Adept at defusing customer dissatisfaction and managing competing priorities with superior results. Well versed in building and maintaining client relationships.

A versatile Support Team Leader, skilled with handling data, technical issues and personnel support tasks in a busy work environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering nearly 5 years of experience within the EduTech industry and 3 years of Team Leader experience.

Passionate and knowledge hostility student with exceptional customer service and attention to details. Strong communication and problem- solving skills with a desire to learn and grow in the industry. Dedicated and hardworking, committed exceeding customer expectation.

Valeriya Usova

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Support Team Lead

Support Domain and Process Improvement Lead

Support Quality Specialist

Support Quality Manager

Sales and Event Manager

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Bachelor of Arts - International Economic Relations

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Support Team Lead

Support Domain and Process Improvement Lead

Support Quality Specialist

Support Quality Manager

Sales and Event Manager

Bachelor of Arts - International Economic Relations

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