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Seasoned Support Team Lead bringing 7+ years of quality performance in customer support and support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication, positive performance feedback and training. Adept at defusing customer dissatisfaction and managing competing priorities with superior results. Well versed in building and maintaining client relationships.

Dynamic IT professional with proven leadership at SORREN COMPLIANCE INDIA, excelling in team management and ticket resolution. Skilled in VPN configuration and IT security compliance, I leverage strong communication and critical thinking to enhance client satisfaction and streamline operations, ensuring robust network performance and security.

Valeriya Usova

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Support Team Lead

Support Domain and Process Improvement Lead

Support Quality Specialist

Support Quality Manager

Sales and Event Manager

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Bachelor of Arts - International Economic Relations

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Support Team Lead

Support Domain and Process Improvement Lead

Support Quality Specialist

Support Quality Manager

Sales and Event Manager

Bachelor of Arts - International Economic Relations

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