Summary
Overview
Work History
Education
Skills
Certification
Languages
Driver's license
Hobbies
Additional Information
Timeline
Generic
VALERY GURINI

VALERY GURINI

Summary

Motivated and friendly hotel receptionist with +6 years of experience in guest service environment, versed in administrative support, revenue management and customer service.

Positive and upbeat attitude while greeting and interacting with a lot of customers per day in a four stars Hotel.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Waitress

Mountain Hut Marinelli (2813 mt.)
06.2023 - 10.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Receptionist

QC Terme e Benessere SRL
11.2016 - 05.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.

Restaurant Waitress

Restaurant Rosen Garden
09.2016 - 11.2016
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.

Bar Waitress

Bar Viola
07.2016 - 09.2016
  • Handled complaints and questions relating to drinks or food promptly.
  • Maintained clean and organized bar area.
  • Communicated with guests to record orders and assess needs.

Bar Waitress

Bar Viola
06.2015 - 09.2015
  • Performed opening and closing duties within bar area according to schedule.
  • Took drink and food orders, detailed new menu items and specials and recommended add-ons.
  • Cleared plates and utensils, cleaned table and chairs and prepared new place settings.

Education

High School Diploma -

Alberti's Technical Institute
Bormio
06.2016

Skills

  • Team Collaboration
  • Adaptable and Flexible
  • Complaint Resolution
  • Visitor and Customer Relations
  • Specials Promotion and Upselling
  • Check payment Processing
  • Revenue Management
  • Administrative Skills
  • Write Reports
  • Microsoft Office

Certification

ECDL certification (European Computer Driving Licence)

Languages

Italian
Bilingual or Proficient (C2)
English
Intermediate (B1)
German
Beginner (A1)
French
Beginner (A1)

Driver's license

AM, A1, A2, B

Hobbies

  • Volleyball at competitive level
  • Ski mountaineering and alpine skiing
  • Motocross


Additional Information

I give consent to process my data with the purpose of the recruitment process, in accordance to the Regulation of the European Parliament 679/2016, regarding the protection of natural persons and free movement of such data.

Timeline

Waitress

Mountain Hut Marinelli (2813 mt.)
06.2023 - 10.2023

Receptionist

QC Terme e Benessere SRL
11.2016 - 05.2023

Restaurant Waitress

Restaurant Rosen Garden
09.2016 - 11.2016

Bar Waitress

Bar Viola
07.2016 - 09.2016

Bar Waitress

Bar Viola
06.2015 - 09.2015

High School Diploma -

Alberti's Technical Institute

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VALERY GURINI