VALERY GURINI
Summary
Motivated and friendly hotel receptionist with +6 years of experience in guest service environment, versed in administrative support, revenue management and customer service.
Positive and upbeat attitude while greeting and interacting with a lot of customers per day in a four stars Hotel.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress
Mountain Hut Marinelli (2813 mt.)
2023.06 - 2023.10
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Receptionist
QC Terme e Benessere SRL
2016.11 - 2023.05
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Restaurant Waitress
Restaurant Rosen Garden
2016.09 - 2016.11
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Bar Waitress
Bar Viola
2016.07 - 2016.09
- Handled complaints and questions relating to drinks or food promptly.
- Maintained clean and organized bar area.
- Communicated with guests to record orders and assess needs.
Bar Waitress
Bar Viola
2015.06 - 2015.09
- Performed opening and closing duties within bar area according to schedule.
- Took drink and food orders, detailed new menu items and specials and recommended add-ons.
- Cleared plates and utensils, cleaned table and chairs and prepared new place settings.
Education
High School Diploma -
Alberti's Technical Institute
Bormio06.2016
Skills
- Team Collaboration
- Adaptable and Flexible
- Complaint Resolution
- Visitor and Customer Relations
- Specials Promotion and Upselling
- Check payment Processing
- Revenue Management
- Administrative Skills
- Write Reports
- Microsoft Office
Certification
ECDL certification (European Computer Driving Licence)
Languages
Italian
Bilingual or Proficient (C2)
English
Intermediate (B1)
German
Beginner (A1)
French
Beginner (A1)
Driver's license
AM, A1, A2, B
Hobbies
- Volleyball at competitive level
- Ski mountaineering and alpine skiing
- Motocross
Additional Information
I give consent to process my data with the purpose of the recruitment process, in accordance to the Regulation of the European Parliament 679/2016, regarding the protection of natural persons and free movement of such data.
Timeline
Waitress
Mountain Hut Marinelli (2813 mt.)
2023.06 - 2023.10
Receptionist
QC Terme e Benessere SRL
2016.11 - 2023.05
Restaurant Waitress
Restaurant Rosen Garden
2016.09 - 2016.11
Bar Waitress
Bar Viola
2016.07 - 2016.09
Bar Waitress
Bar Viola
2015.06 - 2015.09
High School Diploma -
Alberti's Technical Institute
ECDL certification (European Computer Driving Licence)
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