Vanessa Bertuletti
Bonate Sotto
Summary
Organized and hard-working Back-office representative successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.
Overview
9
9
years of professional experience
Work History
Back Office Representative
Teconomont Service s.r.l.- General Conctractor
07.2020 - Current
- Managed high-volume quote requests while maintaining attention to detail and accuracy in all communications with clients.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Increased customer satisfaction by addressing and resolving complaints quickly and professionally.
- Enhanced company reputation by providing customer service and support.
- Assisted in training new hires and offered ongoing support.
- Managed multiple priorities effectively, leading to increased productivity within the order processing department.
Store Manager
TEDDY S.P.A.
07.2016 - 07.2020
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Call Center
Centro erboristico europeo
10.2015 - 01.2016
- Promozione e vendita prodotti
- Descrizione prodotti
- Assistenza al cliente
- Elaborazione ordini
Education
High School Diploma -
ISTITUTO SUPERIORE GUIDO GALLI
Bergamo06.2015
Skills
Listen, patience and empathy
Problem solving
Team motivation
Negotiation Techniques
Customer Service and Engagement
Team Management
Multitasking and Prioritizing
Languages
Italiano
Bilingual or Proficient (C2)
Inglese
Elementary (A2)
Personal Information
- Date of Birth: 09/29/1995
- Gender: Female
- Nationality: Italian
- Driving License: B
Hobbies
- Trekking
- Working-out
- Tv series binge-watcher
Timeline
Back Office Representative
Teconomont Service s.r.l.- General Conctractor
07.2020 - Current
Store Manager
TEDDY S.P.A.
07.2016 - 07.2020
Call Center
Centro erboristico europeo
10.2015 - 01.2016
High School Diploma -
ISTITUTO SUPERIORE GUIDO GALLI
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