VANESSA LA TORRE
Milan
Summary
Customer service and human resources professional with over 5 years of experience in international environments, including roles in aviation and recruitment. Skilled in client relations, crisis response, and talent acquisition, with a strong background in language tutoring and human services. Known for excellent communication, adaptability, and a commitment to delivering high-quality support in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Senior Customer Sales Consultant
Emirates Airlines
2024.08 - Current
- Analyzed customer needs to recommend tailored product solutions.
- Developed and executed strategic sales plans to enhance customer engagement.
- Developed strong relationships with clients, resulting in repeat business and long-term loyalty.
Senior Contact Centre Agent
Emirates Airlines
2022.03 - Current
- Maintained accurate knowledge of current services to provide informative customer advice.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Human Resources Assistant Trainee
Nara Desert Escape
2021.10 - 2022.03
- Assisted with recruitment processes, including scheduling interviews and coordinating candidate communications.
- Maintained employee records and ensured data accuracy within human resources information systems.
Human Resources Office Assistant Internship
Alitalia Società Aerea Italiana S.p.A.
2017.09 - 2018.09
- Answered frequently asked questions from applicants and employees about standard policies, benefits and other HR related processes.
- Coordinated employee exit interviews and paperwork.
- Organised regular social events and on-site activities to encourage teambuilding.
Education
Certificate of Completation - Uniform Standards And Grooming
Emirates Training College
Dubai2025-04
Certificate of Completation - Human Resources Training
Hudson County Community College
Los Angeles2020-12
Bachelor's Degree - Foreign Languages Literatures And Linguistic
Università Degli Studi Di Messina
2019-09
Skills
- Problem-solving abilities
- Multitasking
- Excellent communication
- Active listening
- Employee relations
- Office administration
- Retail sales techniques
Languages
French, Italian Native
English C2 Proficient
Timeline
Senior Customer Sales Consultant
Emirates Airlines
2024.08 - Current
Senior Contact Centre Agent
Emirates Airlines
2022.03 - Current
Human Resources Assistant Trainee
Nara Desert Escape
2021.10 - 2022.03
Human Resources Office Assistant Internship
Alitalia Società Aerea Italiana S.p.A.
2017.09 - 2018.09
Certificate of Completation - Uniform Standards And Grooming
Emirates Training College
Certificate of Completation - Human Resources Training
Hudson County Community College
Bachelor's Degree - Foreign Languages Literatures And Linguistic
Università Degli Studi Di Messina