Vanessa Nisengwe
Prague
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Hardworking and passionate job seeker with strong organizational skills eager to secure the job position and ready to help team achieve company goals.
Detail oriented team player with strong organizational skills. Ability to handle multiple task simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Waitress
Vapiano restaurant
10.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Cashier and Waitress
IL Bastazione restaurant
04.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about restaurant policies and addressed customer concerns.
- Learned duties for various positions and provided backup at key times.
- Clearing used dishes, glasses and utensils from tables .
Education
Master of Science - Sustainable Agriculture And Food Security
Czech University of Life Sciences,Prague
Kamýcká 129 165 00 Praha - Suchdol06.2024
Master of Science - Food Biosecurity And Quality
University Di Pisa
Lungarno Pacinotti 43, Pisa, 56126, Italy06.2024
Bachelor of Science - Public Health
Cavendish University Uganda
Ggaba Road08.2021
No Degree - Foundation Certificate
Cavendish University
Ggaba Rord12.2016
Skills
- Good communication
- Customer service
- Multitasking skills
- Problem solving
- Organization
- Time management
- Dessert Preparation
- Sales Techniques
- Accurate Money Handling
- Menu Memorization
- Order Management
- Warm and Friendly
Languages
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier and Waitress
IL Bastazione restaurant
04.2023 - 08.2023
Waitress
Vapiano restaurant
10.2022 - Current
Master of Science - Sustainable Agriculture And Food Security
Czech University of Life Sciences,Prague
Master of Science - Food Biosecurity And Quality
University Di Pisa
Bachelor of Science - Public Health
Cavendish University Uganda
No Degree - Foundation Certificate
Cavendish University
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