Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Personal
Languages
Timeline
Generic
Vannessa Odhiambo

Vannessa Odhiambo

Nairobi

Summary

A professional with outstanding customer service experience and sales abilities, strong negotiation skills and 3 years of corporate leadership. A self-motivated practitioner with 7 years of experience in a busy office, strong interpersonal, organizational and communication skills. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease cost and promote organizational efficiency.

Overview

8
8
years of professional experience

Work History

Sales executive

The Gold Market
03.2023 - 10.2024
  • Manage walk-ins and groups
  • Analyzing clients needs and tastes
  • Marketing wide range of gold jewelry
  • Scan goods and ensure price are accurate
  • Assist clients with general inquiries
  • Welcome clients
  • Actively listen to customers, handle concerns quickly and escalate major issues to supervisor
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs
  • Attend to walk-ins and sell products.

Sales supervisor

Hilalium and Sons(ur home)limited
04.2017 - 09.2022
  • Train team members in successful strategies to meet operational and sales targets
  • Work jointly with team members to assist with closing sales
  • Supervising staff successfully, utilizing effective communication and dynamic interpersonal skills
  • Prepare weekly and monthly reports for presentation to main branch in China
  • Help in price allocation
  • Improving customer service experience, creating consistent clients purchase
  • Seiving as relationship manager with key clients
  • Manage annual sales targets into monthly and quarterly
  • Recruit and retain top talent, with focus on completing timely performance evaluation and rewarding superior performance
  • Establish objectives to offer team members clear roadmap to help company achieve overall sales.

Sales executive

Hilalium and Sons(ur home)limited
04.2017 - 09.2022
  • Managing walk-ins
  • Marketing a wide range of building materials
  • Analyzing customer needs and developing innovative solutions
  • Processing local purchase orders
  • Updating existing clients on products available
  • Exceed sales goals and accomplish business objectives
  • Strengthen merchandising regularly and promotion strategies to drive customers engagement.

Education

Italian - Italian Studies

Italian language University of Florence
Florence
04.2024

Second Class Lower -

Jaramogi Oginga Odinga University of Science and Technology
Bondo,Kenya
05.2017

Grade B - High School

Moi Forces Academy-Lanet, Nakuru
Nakuru,Kenya
11.2011

Skills

  • Communication
  • Problem Solving
  • Marketing
  • Active Listening
  • Conflict Resolution
  • Critical Thinking
  • Analytical Thinking
  • Leadership
  • Customer Experience
  • Interpersonal
  • Self-Confidence

Accomplishments

Effectively expanded sales operations with internal and external resources (product development, production planning, logistics and finance)

Trained and developed the capacity of a team of sales executives who achieved an average of 120% of their monthly sales targets consecutively.

Team management:Awarded best regional sales supervisor of the month frequently within my leadership period.

Expanded sales regions to cover areas that had potential for growth countrywide.

Generated orders from local suppliers.

Interests

Reading, Socializing, Listening to podcast

Personal

Vannessa Atieno Odhiambo, Via dei bardi,6, Florence, 50125, +393773272962, odhiambovannessa@gmail.com, 10/28/93, Nairobi, Female, Kenyan, Single, https://www.linkedin.com/in/vannessa-atieno-odhiambo-963794254

Languages

English
Advanced (C1)
Swahili
Bilingual or Proficient (C2)
Ita
Upper intermediate (B2)

Timeline

Sales executive

The Gold Market
03.2023 - 10.2024

Sales executive

Hilalium and Sons(ur home)limited
04.2017 - 09.2022

Sales supervisor

Hilalium and Sons(ur home)limited
04.2017 - 09.2022

Italian - Italian Studies

Italian language University of Florence

Second Class Lower -

Jaramogi Oginga Odinga University of Science and Technology

Grade B - High School

Moi Forces Academy-Lanet, Nakuru
Vannessa Odhiambo