Oleksandra Vasylevska
Bologna,BO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Quality Manager
Richday Full
Kyiv, Ukraine
02.2021 - 07.2021
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Improved quality processes for increased efficiency and effectiveness.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Sales Manager
Concha Solutions
Kyiv, Ukraine
08.2020 - 12.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Secretary (part-time)
VideoSound
San Lazzaro Di Savena, Italy
09.2017 - 12.2017
- Answered phone calls, responded to emails, greeted visiting clients and partners on a daily basis, ensuring that company procedures and policies were followed.
- Managed correspondence, recorded information, maintained staff records, performed other administrative duties assigned by manager.
- Scheduled meetings, conferences and maintained calendar.
- Managed travel arrangements.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Hotel Receptionist
Amarant Hotel
04.2016 - 06.2016
- Facilitated check-in and check-out procedures for all guests, Managed the reservation system and performed bookings, cancellations and reservation amendment, Answered telephone and in-person queries about hotel services and facilities, Addressed guest complaints and requests, Attended to special request and provided complimentary items.
Hotel Front Desk Employee
City Park Hotel
10.2014 - 04.2016
- Answered phone calls and handled bookings, Communicated with hotel staff and maintained strong work relationships with all hotel departments, Offered suggestions regarding leisure and entertainment, Greeted and assisted all guests with hospitality, Handled special requests.
Education
Modern American And European Languages, Literature - Modern, Post-colonial And Comparative Literatures
University of Bologna
Bologna, Italy03.2024
Bachelor degree, Bachelor in Language and Literature, philologist, teacher of the English Language and World Literature, teacher of the Russian Language for foreigners -
University of Bologna
03.2020
Specialist, Specialist in Language and Literature, philologist, teacher of the English Language and World Literature -
Kyiv National Linguistic University
06.2014
Bacherol degree, Bachelor in Language and Literature, teacher of the English Language and World Literature -
Kherson State University
06.2013
Skills
- Presentable
- Focused and attentive
- Highly organized
- Confident
- Friendly
- Flexible
- Adaptable
Languages
English
Advanced (C1)
Italian
Advanced (C1)
Russian
Bilingual or Proficient (C2)
Ukrainian
Bilingual or Proficient (C2)
Timeline
Quality Manager
Richday Full
02.2021 - 07.2021
Sales Manager
Concha Solutions
08.2020 - 12.2020
Secretary (part-time)
VideoSound
09.2017 - 12.2017
Hotel Receptionist
Amarant Hotel
04.2016 - 06.2016
Hotel Front Desk Employee
City Park Hotel
10.2014 - 04.2016
Modern American And European Languages, Literature - Modern, Post-colonial And Comparative Literatures
University of Bologna
Bachelor degree, Bachelor in Language and Literature, philologist, teacher of the English Language and World Literature, teacher of the Russian Language for foreigners -
University of Bologna
Specialist, Specialist in Language and Literature, philologist, teacher of the English Language and World Literature -
Kyiv National Linguistic University
Bacherol degree, Bachelor in Language and Literature, teacher of the English Language and World Literature -
Kherson State University