Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic
Veronica Mura

Veronica Mura

Cagliari

Summary

Dynamic educator and customer service professional with a proven track record at Amazon Italia, enhancing customer satisfaction through empathetic support and effective complaint resolution. Skilled in cross-cultural communication and behavior management, adept at fostering positive learning environments and boosting service levels. Achieved significant improvements in student engagement and customer service ratings.

Overview

6
6
years of professional experience

Work History

English and French Teacher

Pronto Diploma High School
Cagliari
02.2023 - Current
  • Established and enforced clear class objectives and requirements to promote consistent education for students.
  • Assigned homework and evaluated student progress through quizzes and tests.
  • Encouraged active participation from all students in class discussions.

Rental Sales Agent

Goldcar
Cagliari
06.2023 - 10.2024
  • Processed rentals and collected associated payments.
  • Attended training sessions regularly to stay up-to-date on new products, services, company policies and procedures.
  • Answered customer questions to maintain high satisfaction levels.
  • Inspected returned vehicles for damage upon return; recorded damages on check-in sheet; notified management if additional charges were necessary.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.

English Teacher

IIS Giua High School
Cagliari
01.2022 - 07.2022
  • Explored different approaches to help students improve their reading comprehension skills.
  • Prepared informative classroom lectures on literature, poetry and historical authors to engage and educate students.
  • Incorporated technology into daily lessons to enhance instruction.
  • Talked with students needing extra attention and made plans to assist with problems.

Receptionist

Hotel Jumbo
Rimini
06.2021 - 09.2021
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Coordinated travel arrangements and accommodations for staff and visiting guests.
  • Maintained a neat reception area by organizing materials and tidying up furniture.

Customer Care Representative

Amazon Italia
Cagliari
06.2019 - 12.2019
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Ensured compliance with data protection regulations when handling customer information.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Education

Bachelor Degree - Foreign Languages And Literatures

University of Foreign Languages And Communication
Cagliari
11-2018

Some College (No Degree) - English Language

School of Languages International English Centre
Cagliari

Some College (No Degree) - English Language

School of Languages Anglo American Academy
Cagliari

Skills

  • Behavior management
  • Cross-cultural communication
  • Complaint resolution
  • Support case resolution
  • Empathy and patience
  • Assertiveness
  • Hospitality and accommodation

Accomplishments

  • Best Customer Service Representative 2024 (GoldCar Italy)

Languages

Italian
First Language
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1

References

References available upon request.

Timeline

Rental Sales Agent

Goldcar
06.2023 - 10.2024

English and French Teacher

Pronto Diploma High School
02.2023 - Current

English Teacher

IIS Giua High School
01.2022 - 07.2022

Receptionist

Hotel Jumbo
06.2021 - 09.2021

Customer Care Representative

Amazon Italia
06.2019 - 12.2019

Bachelor Degree - Foreign Languages And Literatures

University of Foreign Languages And Communication

Some College (No Degree) - English Language

School of Languages International English Centre

Some College (No Degree) - English Language

School of Languages Anglo American Academy

Similar Profiles

CREATE PROFILE
Veronica Mura