VERONICA ROTOLO
Milano,MI
Summary
Methodical Makeup Artist with 10 years of experience and track record of providing exceptional customer service and satisfaction. Bringing substantial knowledge regarding natural beauty and glamour makeup applications. Energetic, flexible, reliable, and creative.
Overview
11
11
years of professional experience
Work History
Customer service supporter maternity cover
JYSK Italia
12.2023 - Current
- Customer service, retail sails, back office, claims and complaints management, customer experience, internal collaboration with retail, B2B and logistics.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Make-up Artist e Skin-care specialist freelance
Freelance
07.2013 - Current
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Scheduled onsite and offsite makeup appointments for clientele.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Applied makeup in accordance with clothing style.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
- Conducted consultations to understand client's desired look.
Customer care representative
MAJOREL ITALY
08.2020 - 05.2022
- Customer support, account management, refunds, shipping, returns, back office technical support, complaint handling for Zalando IT.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
Make up Artist
Unifarco / Dolomia
01.2017 - 01.2018
- Product specialist on make-up and skin care, travelling to Unifarco customer pharmacies.
Autonomous organisation of pharmacy days, Self Make-Up courses, verification of stocking and layout, product training to the staff in charge. - Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
Beauty Advisor
Deciem The Abnormal Beauty Company
12.2016 - 03.2017
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Assistant Store Manager
Flormar Italia
07.2016 - 01.2017
- Sales management, Make-Up Artist
- Teacher of customised and group Make-Up courses.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Beauty Consultant, Make up artist e Fragrance Specialist
Adamis Group
05.2014 - 01.2015
- Beauty Consultant, Make up artist e Fragrance Specialist : Guerlain, Max Factor.
Education
Fashion Product Assistant - Fashion And Fabric Consultation, Visual
Afol Moda
Milan, Italy07.2022
Make Up Artist - Image Consultant - Make Up
Accademia BSI Di Diego Dalla Palma
Milan, Italy07.2013
High School Diploma -
Istituto D'istruzione Superiore Carlo Alberto Dalla Chiesa
Sesto Calende, Italy07.2006
Skills
- Problem-solving abilities
- Active Listening
- Customer Relations
- Conflict Resolution
- Product Knowledge
- Microsoft Office Suite
- Makeup Application
- Makeup product knowledge
- Client Relationship Building
- Bridal makeup application
- Social Media Content
- Sales and Upselling
- Skincare knowledge
Consent
Autorizzo il trattamento dei dati personali contenuti nel mio curriculum vitae in base all'art. 13 del D. Lgs. 196/2003 e all'art. 13 GDPR 679/16.
Personal Information
Date of Birth: 01/07/1986
Languages
English
Advanced (C1)
French
Intermediate (B1)
German
Elementary (A2)
Timeline
Customer service supporter maternity cover
JYSK Italia
12.2023 - Current
Customer care representative
MAJOREL ITALY
08.2020 - 05.2022
Make up Artist
Unifarco / Dolomia
01.2017 - 01.2018
Beauty Advisor
Deciem The Abnormal Beauty Company
12.2016 - 03.2017
Assistant Store Manager
Flormar Italia
07.2016 - 01.2017
Beauty Consultant, Make up artist e Fragrance Specialist
Adamis Group
05.2014 - 01.2015
Make-up Artist e Skin-care specialist freelance
Freelance
07.2013 - Current
Fashion Product Assistant - Fashion And Fabric Consultation, Visual
Afol Moda
Make Up Artist - Image Consultant - Make Up
Accademia BSI Di Diego Dalla Palma
High School Diploma -
Istituto D'istruzione Superiore Carlo Alberto Dalla Chiesa
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