VERUSKA IAZURLO
MONZA,MB
Profilo professionale
Senior Sales & Account Management Leader with 10+ years of experience in international and high-complexity environments. Strong expertise in team leadership, KPI definition, forecasting and commercial strategy. Legal background with experience in legal databases such as Aranzadi and El Derecho, applied to data-driven decision making and AI contexts.
Panoramica
11
11
years of professional experience
Esperienza lavorativa
Manager of Account Managers
TheFork (Tripadvisor)
Milano
2021.01 - ad oggi
- Leadership and development of Account Managers team with performance reviews and PDP
- Responsibility for team performance, engagement and accountability
- Definition and monitoring of KPIs: revenue growth, upsell, retention, churn
- Active contribution to budget planning and commercial strategy
- Target setting, forecasting and performance tracking
- Coaching on negotiation, prioritization and commercial strategy
- Cross-functional collaboration with Finance, Sales Ops, Marketing and HR
Senior Account Manager
TheFork (TripAdvisor)
Milano, MI
2019.11 - 2021.01
- Management of high-value strategic portfolio
- Contract negotiation, renewals, upselling and margin optimization
- Data-driven advisory based on performance metrics
• Managed a portfolio of restaurant partners, building long-term relationships and driving business growth through data-driven analysis and negotiation.
• Oversaw client performance and contracts to maximize profitability.
• Identified new business opportunities and ensured partner satisfaction through proactive support.
• Collaborated with regional and central teams to align strategies and share best practices.
Support Manager
TheFork (TripAdvisor)
Barcellona
2016.07 - 2019.10
- Support to operations teams across multiple markets (Italy, Turkey, Sweden, Denmark)
- KPI monitoring and productivity improvement
- Onboarding, training and performance enhancement
• Led international teams responsible for customer operations and service delivery.
• Defined team roles, recruited and onboarded new profiles.
• Organized training sessions and monitored KPIs and productivity metrics.
• Implemented new procedures to enhance efficiency and quality.
Team Manager
Arvato Iberia (Canon Project)
Barcelona, Spain
2015.03 - 2016.07
• Led a team to deliver top-quality customer service and meet client KPIs.
• Oversaw SLA performance and optimized processes.
• Coordinated resource allocation and people management planning.
Coach
Arvato Iberia (Canon Project)
Barcelona, Spain
2014.07 - 2015.03
• Designed and delivered training programs and learning materials.
• Monitored agent performance and progress through monthly reports.
• Supported internal and external stakeholders in process improvement.
Attorney at Law
Fontanilla Abogados
Barcellona, Spain
2009.11 - 2013.12
- Civil and commercial law practice
- Legal research and case law analysis using Aranzadi and El Derecho databases
- Legal documentation and court activities
Istruzione
Law Degree - Jurisprudence
Università degli Studi del Molise
Academic recognition / studies - undefined
Universitat Abat Oliba CEU, Barcelona
Qualified Lawyer - undefined
Master in Tax Law - undefined
EADA Business School
Competenze
- Sales Leadership & People Management
- Performance Review & Talent Development
- KPI Definition & Forecasting
- Budget Planning & Commercial Strategy
- Negotiation & Value-Based Selling
- Portfolio Growth & Retention
- Cross-functional Leadership
- Change Management
- Data-driven Decision Making
- Legal Research (Aranzadi, El Derecho)
- Legal Data Analysis & AI applications
LANGUAGES
Italian (Native)
English (Fluent)
Spanish (Fluent)
Catalan (Fluent)
Cronologia
Manager of Account Managers
TheFork (Tripadvisor)
2021.01 - ad oggi
Senior Account Manager
TheFork (TripAdvisor)
2019.11 - 2021.01
Support Manager
TheFork (TripAdvisor)
2016.07 - 2019.10
Team Manager
Arvato Iberia (Canon Project)
2015.03 - 2016.07
Coach
Arvato Iberia (Canon Project)
2014.07 - 2015.03
Attorney at Law
Fontanilla Abogados
2009.11 - 2013.12
Academic recognition / studies - undefined
Universitat Abat Oliba CEU, Barcelona
Qualified Lawyer - undefined
Master in Tax Law - undefined
EADA Business School
Law Degree - Jurisprudence
Università degli Studi del Molise