Viacheslav Verbytskyi
Milano,MI
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Technical Sales Specialist
OpenWeather
05.2022 - Current
- Achieved the highest number of successfully closed cases within the team (65%).
- Held the highest rate of cases closed with clients after the first explanatory message (68%).
- Utilized CRM daily to manage over 20 sales and 40 technical clients.
- Provided expert advice on software solutions, leading to increased customer confidence in purchasing decisions.
- Collaborated with engineering teams to ensure seamless integration of new technologies into customer environments.
Business Development Manager
O'Verba
04.2021 - 05.2022
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events (Maison Objet 2022)
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
Assistant Deputy Commercial Director
Kharkiv International Airport
01.2021 - 04.2021
- Monitored and performed forecasting of passenger flow using spreadsheets on a daily basis.
- Conducted monthly calculations for flight interval metrics and the number of possible flights.
- Collaborated with the Commercial Director and manager to liaise with other airlines.
- Managed aviation documentation and updated the client list on a weekly basis.
- Facilitated communication and collaboration across departments.
Education
Master of Arts - Marketing
EU Business School
Geneva, Switzerland05.2025
Bachelor of Arts - Aviation Management
University of Information Technology And Management
Rzeszow, Poland08.2023
Bachelor of Arts - Project Management
National Aerospace University
Kharkiv Ukraine08.2024
High Advanced Diploma - Aviation Management
Georgian College
Barrie, ON, Canada08.2021
Skills
- Sales process optimization
- Pricing strategy
- Direct Sales
- Marketing Strategy Integration
- Developing marketing collateral
- Business Development
- Customer Relations
- Problem Resolution
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Technical Sales Specialist
OpenWeather
05.2022 - Current
Business Development Manager
O'Verba
04.2021 - 05.2022
Assistant Deputy Commercial Director
Kharkiv International Airport
01.2021 - 04.2021
Master of Arts - Marketing
EU Business School
Bachelor of Arts - Aviation Management
University of Information Technology And Management
Bachelor of Arts - Project Management
National Aerospace University
High Advanced Diploma - Aviation Management
Georgian College
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