Victor Soto Navarrete
Concepcion
Summary
Proven leader in high-volume dining environments, adept at team supervision and dining area maintenance, significantly increased sales at Cafe Station Restaurant through expert food and beverage pairings and sales techniques. Cultivated strong customer relationships, demonstrating exceptional service prioritization and fine-dining expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head Waiter
Travesia Restaurant
04.2021 - 11.2023
- Supervised server staff and simultaneously served personal section of tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
Restaurant Waiter
Carnival Cruise Lines
01.2019 - 07.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
Restaurant Waiter
Norwegian Cruise Line
08.2016 - 02.2017
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Restaurant Waiter
Cafe Station Restaurant.
07.2015 - 02.2016
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Met with chef to review daily specials and menu changes.
Education
Associate of Arts - Design And Visual Communications
Buenos Aires, University
Buenos Aires, Argentina03.2011
Skills
- Service prioritization
- Team Supervision
- High-volume dining
- Dining area maintenance
- Food and beverage pairings
- Sales Techniques
- Fine-dining expertise
Accomplishments
Norwegian Cruise Line Awards "Vacation Hero" for making a great guests' impression. 2016
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Certification
Proficiency in Crisis Management and Human Behavior.
Crowd Manegement
Timeline
Head Waiter
Travesia Restaurant
04.2021 - 11.2023
Restaurant Waiter
Carnival Cruise Lines
01.2019 - 07.2019
Restaurant Waiter
Norwegian Cruise Line
08.2016 - 02.2017
Restaurant Waiter
Cafe Station Restaurant.
07.2015 - 02.2016
Associate of Arts - Design And Visual Communications
Buenos Aires, University
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