Victoria Iannantuono
Galatone
Summary
Architecture student with extensive experience in high-volume and intimate bar and restaurant environments while delivering exceptional customer service. Adept in both team collaboration and individual tasks, seeking part-time opportunities to apply and utilize knowledge within the hospitality industry.
Overview
11
11
years of professional experience
Work History
Bartender
Knox Tavern
Montreal
05.2024 - 10.2024
- Took food and drink orders accurately while promoting daily specials, and new menu items.
- Delivered food and beverages promptly.
- Checked on guests to ensure their satisfaction, and handled customer complaints professionally.
- Processed payments and handled cash/card transactions.
- Prepared classic and signature cocktails, while also suggesting and creating custom drinks based on preferences.
- Maintained knowledge of liquor brands, flavors, and pairings,
- Explained wine flavor profiles, as well as regions, and suggested pairings.
- Maintained cleanliness and organization of the bar area.
- Created a welcoming and engaging atmosphere.
Manager
Faccia Brutta Cafe Vin Resto
Montreal
07.2021 - 05.2024
- Recruited and hired qualified candidates to fill open positions.
- Handled weekly employee scheduling, reservations, and events.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing and shift change functions to maintain daily operational standards.
- Verified time sheets in preparation for payroll.
- Organized meetings with suppliers introducing new products.
- Maintained appropriate inventory levels to meet personnel and corporate needs.
- Handling of purchasing of all supplies and products.
- Supervising company account and spending making sure budgets are not being exceeded.
Intern
ikitchen
Montreal
05.2023 - 07.2023
- Utilized CAD and drafting software to accurately develop technical drawings.
- Created and modified architectural drawings and documents.
- Performed onsite measurements to determine appropriate layouts.
- Received and reviewed details from design professionals to determine precise measurements for drawing preparation.
- Drafted technical details for construction teams based upon project specifications.
- Checked details and dimensions to prepare concise and cohesive design drawings.
Interior Design Assistant
Bedoya Design
Montreal
03.2022 - 07.2022
- Carried out site visits to identify specifications.
- Measured rooms and documented information to plan layouts.
- Aided in research & development on new projects.
- Created realistic renderings in computer-aided software to produce 2D and 3D models.
- Applied advanced knowledge of SketchUp and Podium to generate three-dimensional models and renderings.
- Delivered AutoCAD designs and blueprints to Designer to be coordinated with subcontractors to achieve construction project goals.
Social Media Specialist
Suzy's Inc
Montreal
01.2019 - 03.2020
- Developed social media content and scheduled posts to coincide with target audience usage.
- Managed organization's social media presence by posting messages, answering posts and monitoring conversations.
- Wrote creative social media copy to increase engagement with customers.
- Administered social media calendar to coincide with main marketing calendar, new products and promotions.
- Administered and directed weekly photoshoots with products to be featured on homepage, email newsletters and social media accounts.
- Created engaging and blog posts on the brand's website based on new releases and current fashion trends.
- Organized and curated successful social media campaigns to increase brand awareness and customer loyalty.
- Worked closely with Brand Manager, Ecommerce Director, Customer Service Manager and Graphic Designers on a daily basis.
- Worked closely with an external Digital Marketing Agency to coordinate Facebook & Google Ads.
- Created weekly and monthly reports analyzing social media and ad performance.
Bartender
Stereo Montreal
Montreal
04.2014 - 01.2020
- Greeted guests warmly, engaged in friendly conversation, and provided exceptional customer service.
- Prepared and garnished drinks by slicing fruit, measuring ingredients, and mixing custom and menu beverages.
- Monitored customer drink levels, suggested additional purchases, and boosted sales.
- Communicated with security to de-escalate conflicts and ensure guest and employee safety.
- Arranged bottles and glasses for attractive displays, while maintaining a clean and organized bar area.
- Restocked the bar with supplies, monitored inventory, and promptly replenished low items.
- Managed cash handling, balanced tills, processed payments, and prepared bank deposits.
- Efficiently multitasked in a fast-paced environment, staying calm and professional during busy periods.
- Tracked shift opening and closing tasks to ensure smooth operations.
Social Media Coordinator
Matt & Nat
Montreal
04.2017 - 09.2018
- Administered marketing calendar and posted new content to coincide with new product and service releases.
- Created social media content to increase engagement with customers.
- Worked closely with Marketing Manager & Photo Studio on a daily basis
- Promptly and effectively responded to inquiries and requests from potential and existing customers.
- Created and maintained positive working relationships with bloggers & influencers.
- Set up mutually successful partnerships in order to produce collaborations.
- Coordinated sample distribution for magazines, bloggers, and websites for review.
- Increased customer engagement through social media contests and giveaways.
- Developed and managed relationships with global PR agencies reaching Europe & UK.
- Calculated impressions to report results of marketing campaigns.
Education
Diploma - Interior Design
Herzing College
Montreal08-2023
- Fashion Design
LaSalle College
Montreal, QCDiploma - Sustainable Architecture
Herzing College
Montreal, QCSkills
- Operations management
- Team leadership
- Staff recruitment and scheduling
- Reservation, events, and table management
- Memory for orders
- Mixology
- Wine knowledge
Languages
- Fluent in English, French and Italian
Timeline
Bartender
Knox Tavern
05.2024 - 10.2024
Intern
ikitchen
05.2023 - 07.2023
Interior Design Assistant
Bedoya Design
03.2022 - 07.2022
Manager
Faccia Brutta Cafe Vin Resto
07.2021 - 05.2024
Social Media Specialist
Suzy's Inc
01.2019 - 03.2020
Social Media Coordinator
Matt & Nat
04.2017 - 09.2018
Bartender
Stereo Montreal
04.2014 - 01.2020
Diploma - Interior Design
Herzing College
- Fashion Design
LaSalle College
Diploma - Sustainable Architecture
Herzing College
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