Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Ville Anttinen

Ville Anttinen

Helsinki

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Customer Success & Support

Wolttinen Oy
09.2021 - Current
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Created customer support strategies to increase customer retention.
  • Developed and implemented comprehensive customer onboarding processes
  • Provided exceptional customer support by resolving 95% of customer inquiries within 24-hour timeframe
  • Assisting with all aspects of administrative management.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.

Head of Customer Service & Photography

Stockholms Auktionsverk Oy
10.2017 - 09.2021
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Took photos of all Fine Art- items sold through our website crushing many selling records in Finland
  • Created world wide logistic chain from scratch
  • Assisted with all aspects of administrative management
  • Help with projects and exhibitions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained new personnel regarding company operations, policies and services.

Logistics Assistant

Bukowskis Oy
04.2015 - 10.2017
  • Prepared reports tracking information such as purchase orders, inventory numbers and invoicing activities.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Generated documentation and information required for customer shipments.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Tracked orders and notified customers of status or potential delays.
  • Received and processed customer payments.

Education

Associate of Applied Science - Construction Engineering

Koulutuskeskus Salpaus, Lahti, Finland
10.2011

Skills

  • Customer Support
  • Diagnosis Support
  • Customer Support
  • Tech Support
  • Staff Training
  • Customer Relations
  • Customer Service
  • Back Office Operations
  • Office Management
  • Administrative Support
  • Technical Translation
  • Digital Photography

Languages

Finnish
Bilingual or Proficient (C2)
English
Advanced (C1)
Swedish
Intermediate (B1)

Timeline

Customer Success & Support - Wolttinen Oy
09.2021 - Current
Head of Customer Service & Photography - Stockholms Auktionsverk Oy
10.2017 - 09.2021
Logistics Assistant - Bukowskis Oy
04.2015 - 10.2017
Koulutuskeskus Salpaus - Associate of Applied Science, Construction Engineering

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Ville Anttinen