Vincenza Damigella
Varsity Lakes
Summary
Experienced and dedicated massage therapist with a solid background in the wellness and customer care industry. I am passionate about helping clients improve their physical and emotional well-being through personalized treatments. I take pride in my ability to create a calming, therapeutic environment and deliver high-quality massage services tailored to individual needs. I thrive in roles that offer autonomy and decision-making responsibilities, and I approach each new challenge with enthusiasm and a strong sense of accountability. My commitment to continuous learning and exceptional customer service ensures a professional and memorable experience for every client.
Overview
9
9
years of professional experience
Work History
Spa therapist
Hilton, Myoka Spa, Malta
06.2023 - 11.2024
- Carry out a range of treatments to a high standard, such as body massages, beauty treatments
- Assist the beauty Management team.
- Consistently achieve retail targets.
- Build a regular client base.
- Ensure treatment rooms are of a consistently high standard.
Agent Sales
GCC7 Services ltd. Malta
10.2022 - 05.2023
- Creating and maintaining relationships with clients over the phone. Liaising with potential clients and converting them into active ones. Market Research. Documents verification and collection.
Consumer Engagement Service Representative
Apple
02.2020 - 04.2022
- Provide phone or chat support to customers who have order-status questions or require changes to their orders
- Process orders, returns, refusals, credit notes, invoices
- Provide information about product, services, and brands
- Manage consumer data: bank account, data privacy, account removal, registration
- Translate tech-speak, billing, shipping, and eCommerce jargon into everyday, understandable terms
Spa therapist
Radisson Blue Hotel and Ritz
01.2016 - 01.2020
- Performed spa treatments such as facials, body wraps, and aromatherapy with precision and attention to detail
- Upsold additional treatments and services to clients, resulting in increased revenue for the spa
- Assisted clients with booking appointments, selecting treatments, and understanding the benefits of each service
- Developed a detailed knowledge of the products used in spa treatments and recommended appropriate products to clients
- Processed incoming and outgoing mail and packages
- Handled cash, credit card, and check payments
- Demonstrated excellent customer service skills by greeting guests and providing helpful information
- Answered incoming calls in a timely and professional manner, ensuring all inquiries were handled appropriately
- Maintained an organized reception area and ensured all visitors were greeted in a friendly and welcoming manner
Education
Master - Marketing and comunication Lifexellence
Ist. Scolastico Paritario G. Gentile
CaltagironeDiploma - professional masseur, sports, decontracting, spa and thermal massage
Ist. Scolastico Paritario G. Gentile
CaltagironeSkills
- Skilled in Swedish, deep tissue, relaxation massage, hot stone massage, Thai massage, candle massage
- Strong understanding of anatomy and client assessment
- Excellent communication and client service skills
- Professional, empathetic, and reliable approach
- Ability to work both independently and in a team
- Commitment to continuous learning and development
- Fluent in English and comfortable in multicultural environments
Hobbies and Interests
- Volleyball
- Surf
- GO kart
- Scuba diving
Language
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
Timeline
Spa therapist
Hilton, Myoka Spa, Malta
06.2023 - 11.2024
Agent Sales
GCC7 Services ltd. Malta
10.2022 - 05.2023
Consumer Engagement Service Representative
Apple
02.2020 - 04.2022
Spa therapist
Radisson Blue Hotel and Ritz
01.2016 - 01.2020
Diploma - professional masseur, sports, decontracting, spa and thermal massage
Ist. Scolastico Paritario G. Gentile
Master - Marketing and comunication Lifexellence
Ist. Scolastico Paritario G. Gentile
Similar Profiles
Melchior TaboneMelchior Tabone
Food and Drinks Attendant at Hilton MaltaFood and Drinks Attendant at Hilton Malta
Olena KostiukOlena Kostiuk
Housekeeper at Hilton MaltaHousekeeper at Hilton Malta
Roshani Giri ThapaRoshani Giri Thapa
Housekeeper at Hilton MaltaHousekeeper at Hilton Malta
Janus ManalangJanus Manalang
Restaurant Manager at Hwaro 92Restaurant Manager at Hwaro 92
Dylan DauthDylan Dauth
Tiler at Gecko TilingTiler at Gecko Tiling