Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Vincenzo Baldari

Summary

Motivated and customer-focused professional with proven experience in hospitality, information services, and call center environments. Skilled in providing exceptional customer support, handling high-pressure situations, and communicating effectively in multiple languages. Highly adaptable, culturally aware, and passionate about delivering outstanding service and ensuring a smooth and pleasant experience for every customer.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Information Desk Attendant

UNPLI Puglia
Brindisi
04.2024 - 05.2025

•Provided information and assistance to tourists and passengers at the port.

• Answered questions about ferry schedules, local transport, and attractions.

• Handled customer inquiries in multiple languages and ensured a smooth travel experience.

Call Center Agent

GierreContact
Lecce
05.2023 - 11.2023

• Answered inbound calls and provided information to customers.

• Resolved customer issues efficiently and professionally.

• Maintained accurate records of customer interactions.

Receptionist

Suite Hotel Santa Chiara
Lecce
01.2022 - 02.2023

• Welcomed guests and provided check-in and check-out services.

• Handled phone calls, emails, and booking requests.

• Assisted with guest inquiries and ensured a pleasant stay.

Office Secretary

Porte&Infissi
Latiano
03.2021 - 12.2021
  • Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Receptionist

Donnenzo Luxury Suites
Latiano
01.2020 - 12.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.

Education

Bachelor - Intercultural And Linguistic Mediation

University of Salento
Lecce
06.2025

Erasmus+ - Foreign Languages

Université Paris 12
Paris
01.2025

Erasmus+ - Foreign Languages

Université De Nantes
Nantes
01.2024

Exchange Semester - English Language

College Waterford
Waterford
07.2022

Skills

  • Excellent customer service and communication skills
  • Problem-solving and conflict resolution
  • Ability to multitask and work under pressure
  • Fluent in different languages
  • Strong teamwork and adaptability
  • Cultural awareness and attention to detail

Certification

Open data Certificate,

English language Cambridge Certificate

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Advanced (C1)
Arabic
Intermediate (B1)

Timeline

Information Desk Attendant

UNPLI Puglia
04.2024 - 05.2025

Call Center Agent

GierreContact
05.2023 - 11.2023

Receptionist

Suite Hotel Santa Chiara
01.2022 - 02.2023

Office Secretary

Porte&Infissi
03.2021 - 12.2021

Receptionist

Donnenzo Luxury Suites
01.2020 - 12.2020

Bachelor - Intercultural And Linguistic Mediation

University of Salento

Erasmus+ - Foreign Languages

Université Paris 12

Erasmus+ - Foreign Languages

Université De Nantes

Exchange Semester - English Language

College Waterford
Vincenzo Baldari