
Motivated and customer-focused professional with proven experience in hospitality, information services, and call center environments. Skilled in providing exceptional customer support, handling high-pressure situations, and communicating effectively in multiple languages. Highly adaptable, culturally aware, and passionate about delivering outstanding service and ensuring a smooth and pleasant experience for every customer.
•Provided information and assistance to tourists and passengers at the port.
• Answered questions about ferry schedules, local transport, and attractions.
• Handled customer inquiries in multiple languages and ensured a smooth travel experience.
• Answered inbound calls and provided information to customers.
• Resolved customer issues efficiently and professionally.
• Maintained accurate records of customer interactions.
• Welcomed guests and provided check-in and check-out services.
• Handled phone calls, emails, and booking requests.
• Assisted with guest inquiries and ensured a pleasant stay.
Open data Certificate,
English language Cambridge Certificate